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As a business owner, I am seeking a system that can facilitate risk level scoring for each RMA (Return Merchandise Authorization) and enable my staff to input risk assessment findings based on actual RMA inspections. This system will enable us to assess risk levels effectively and respond accordingly. Moreover, the system will allow for the reporting of any detected fraud instances.   Implementing this system is crucial for mitigating fraud occurrences, as well as proactively preventing future fraudulent activities. Such measures are instrumental in safeguarding my business's profitability in the long term.

The background is that I sell my products on multiple marketplaces, and each has different return flows that the aftership Returns page cannot handle. It would be much easier if there is a Returns API that can meet my requirements below.   Need: - I need a Returns API to allow creating RMA/return requests without having to use the Returns Page to file it.  - I can call the API and pass the information regarding the Return Reason Resolution, etc in one go.  - Once I call this API, it will return creation in Pending or Auto-Approved Status.

Could you please make a slight programming change, could you please allow swipping back to the main list of packages once you looked at a package info    iOs

Hi, I hope you can include a column where users can also see "WHEN" the order arrived in customs clearance and "WHEN" it was released. I am referring to ALL orders, not just the delayed orders.

GM is there a way to close an exception order rather than a total delete?

Brand noted they’d like to be able to clearly communicate why certain Products are on the Blocklist - instead of the general text we have in place, without specifically making the customer review the Policy as a whole. Asking if we could define the error at the Blocklist Product Tag entry level. If the value is left blank, use default content.   Current state: After end consumer logs in with Order, non returnable items are greyed and out and we show at the line level a message that states "Does not comply with our return policy."   Desired State: After end consumer logs in with Order, non returnable items are greyed and out and we show at the line level a message from a configurable setting within RC where we can pass SKU or Product Category specific messages that state why an item is nt returnable like "Digital Goods are not returnable" or "Bundled Item cannot be returned" or "Last years models are not returnable but warranty available".   We'd like to be able to configure our own blocklist message for order item display when the end consumer logs into RC.

Hello, Could you add Vinted Go shipping to the shipping list in the next update, please? It's a very very good app to follow shipping. Thanks's in advance Best regards 

the only customization allowed is subject line and preview text for the reminder email, can't change the body copy of the reminder email.    benefit would be to add a secondary reminder of receiving loyalty points/an incentivization 

Is it possible to increase the bulk search limit from 50? We often have to peform bulk search a number of times to retrieve the data that we're looking. 

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.