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A notification to give the customer the opportunity to change their requested ship date. This allows wineries to change the date without re-directing.  Using the RSD and sending a notification 3 days or so before. 

When a warranty is approved, you can choose to include an label. In the “Warranty claim approved” email, there is no ability to account for this decision. We would need to add an ability to have wording around a label being included as well as a label not being included. Below is an example email we have now.   Two ways this could be addressed: 1. Split this notification into 2 notifications: “Warranty claim approved - with label” and “Warranty claim approved - no label”. 2. Add Flows to Warranties with Split functionality for generated labels.

I am utilizing Smile to develop the Reward program for our business. This year, I aim to motivate members to increase their reviews by integrating Reviews into the reward system as bonus incentives. This will allow our members to accumulate extra points by sharing feedback for their purchases.

Most major carriers already provide an estimated delivery date/time as part of their tracking data, but this isn't currently surfaced in the app. Context: Customers tracking a shipment want to know when it will arrive, not just its current status. Right now they have to infer this themselves or check the carrier's own site separately. Issue to address: Add a field that displays the carrier's estimated delivery date (and time window, where the carrier provides one) on the tracking/order page. This would reduce "where is my order" support inquiries and improve the post-purchase experience. Suggestion: Pull the estimated delivery data from carriers that already expose it via their APIs, and display it prominently near the shipment status.

As a retailer, it would be great if customer preferences can be collected and determine whether to send an SMS notification based on the subscription status synchronized via API.   Moreover, a customer-facing page that allows users to manage their preferences would be even better. We would love to communicate more with our shoppers, which will efficiently improve our customer satisfaction and brand reputation.

It would be really useful to see how often the Gift Tracking Page is actually being used, separately from the regular tracking page. At the moment, it’s hard to tell uptake or performance unless the page has a unique URL or rely on Google Analytics. Having native reporting in AfterShip would make this much easier. Ideally this would show: - Views and unique visitors for the gift tracking page - How it compares to the standard tracking page - Basic engagement (e.g. CTA clicks) This would help merchants understand adoption and value of the gifting feature much more clearly.

I hope to insert a form in the email, allowing customers to fill out the form directly within the email.   For example, if there are some events or new product launches, I would like to invite users to participate and collect information on whether they are interested or not.

Items + return reasons are not clearly highlighted/shown as selected, during the Return Request flow on the RC portal.    Request: During the return flow more clearly define that an item/return resolution is selected. i.e. have text say “Selected” or have the box change colour when an item/resolution is selected beyond just the black box. 

 I just started using the app today and overall I do like it, but I have a few minor suggestions. 1. A compact mode: right now the list of tracking numbers/packages is very spread out. Consolidating it would make it look cleaner, IMO. 2. Allow me to put tags on them, custom or otherwise. For example I have a few incoming packages and a few outgoing ones. It would be nice to add tags to differentiate them and also filter by them if needed. Hopefully that made sense. Thank you.

Hello,   We'd need User Interface in Greek language because we are selling in Cyprus and maybe in some months we'll start selling in Greece, so for us it's very important.   Thanks a lot.