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How to Automatically Change Order Status to "Completed" with AfterShip in WooCommerce?
Luis Melchor
December 16, 2024 at 8:50 pm
I want the order status to automatically change to "Completed" when the tracking code is entered in the AfterShip plugin in WooCommerce. Is it possible to achieve this through the plugin settings, or is there a snippet that can help me make it happen?
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Pick up & BOPIS Tracking Enhancement
Jason Ma
February 3, 2025 at 5:40 pm
Related to BOPIS Track - set a Pickup deadline date and use it as a Merge Tag on Notifications.
Ideally, set a date and time expiration date so the end consumer know when they need to pick up their order. If the end consumer doesn't pick up their package before the expiration date, then cancel the order, notify the client and possibly refund the end consumer.
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Send the Delivered Status Back to Shopify app
Rita Agarawal
January 7, 2025 at 11:32 am
Currently the aftership is one way communication making it diffucult for business to see integrated full status at one place again when customer login to their shopify page they see status of item still on the way as shopify stops at fullfilled stge. Though the track order option by Aftership is good it is still a bad customer experience.
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personalize reporting and scheduling
nailin yang
July 16, 2025 at 9:05 am
Our warehouse needs to know how many returns were requested on a daily basis so they can plan their resources accordingly. but it is not an option for now. It would be nice if we could build our own reports and schedule it.
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Automated Restock
Daniel Kinsella
October 1, 2024 at 4:49 pm
Can we get an option to automatically restock the item based on resolution, not just when received. We still need to process, and inspect the item before we issue the refund, and we can't have our inventory adjusted upon recept. Thanks!
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Branded Customization of Returns Notifications
Andrew Bird
August 15, 2025 at 12:41 pm
There is a massive discrepancy between the notificaiton customization capabilities within the Tracking module and the Returns module. In the Returns module, all you can do is update the messaging. There is no ability to alter colours, add logos, images, or otherwise truly 'brand' the notifications. All of this exists in the Tracking module. Recommendation is that you port over the same functionality into the Returns module ASAP. Those notification emails are currently a horrific customer experience.
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provide a service for return request
Prashant pareek
June 13, 2025 at 11:10 am
Hello to Aftership team,
I am from Fabricdekho.com. I am here to write a request for providing a return request button along with seller approval so that return could be the easy process. As return is a difficult process as of now. Customer need to request again n agian to seller. We should work on this so we can ease the process of return.
Thanks.
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Accurate tracking
Sara Sellar
September 4, 2025 at 7:59 pm
My package is currently reading that it is out for delivery in my area, but is still showing to be located in a totally different country so the tracking needs to be updated and fixed because this has been an ongoing issue that I've contacted them about for support and it's still reading the same way
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Aftership Tracking App Suggestions
Saix XIII
September 14, 2026 at 6:39 am
I just started using the app today and overall I do like it, but I have a few minor suggestions.
1. A compact mode: right now the list of tracking numbers/packages is very spread out. Consolidating it would make it look cleaner, IMO.
2. Allow me to put tags on them, custom or otherwise. For example I have a few incoming packages and a few outgoing ones. It would be nice to add tags to differentiate them and also filter by them if needed.
Hopefully that made sense. Thank you.
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