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It would be really useful to see how often the Gift Tracking Page is actually being used, separately from the regular tracking page. At the moment, it’s hard to tell uptake or performance unless the page has a unique URL or rely on Google Analytics. Having native reporting in AfterShip would make this much easier. Ideally this would show: - Views and unique visitors for the gift tracking page - How it compares to the standard tracking page - Basic engagement (e.g. CTA clicks) This would help merchants understand adoption and value of the gifting feature much more clearly.

Good morning, I kindly ask you to enable the option to change the font, font size, colour, etc., for the “address” field within the footer of notification emails. Currently, this is the only field that cannot be customised, which creates a noticeable contrast between the main text in the body and this field, making the emails aesthetically unappealing. Thank you.

I work in the furniture industry with thousands of products and continuous new product listings.   Consumers often inquire about variations in materials and sizes between similar pieces of furniture, placing a significant burden on my support team. Generating comparison pages for every query we receive is unfeasible due to the volume of requests.   Given the potential of AI to suggest comparable items, could it also be leveraged to pinpoint disparities among products and present these distinctions to consumers? Such a system can alleviate my workload significantly and potentially reduce bounce rates as well.

1. What is the context?  * We are currently a Premium plan subscriber operating a high-volume merchant shipping 68% of our Canadian orders via GLS Canada. We are looking to utilize the Enhanced MPS Visibility feature to improve our customer experience.   * Currently, your documentation lists carriers like FedEx, UPS, and DHL as supported for MPS, but GLS Canada is excluded. When we contacted support, we were told this is due to "carrier limitations.   2. What issue do you want to address? We believe the "carrier limitation" rationale may be outdated or incorrect because AfterShip is already successfully pulling data for GLS child packages. * Evidence: On GLS Canada tracking number P97186751, AfterShip retrieves events for both Package 1 (Delivered Nov 21) and Package 2 (Delivered Nov 19). * The Problem: Because GLS Canada is not on your "Supported Carriers" list for MPS logic, your system aggregates these distinct events into a single "scrambled" timeline instead of separating them into tabs. * The Gap: The data exists in your system; the parsing logic to separate "Master" vs. "Child" is simply missing for this specific carrier. 3. What outcome do you expect? * We request that the product team add GLS Canada to the Enhanced MPS Visibility supported carrier list * We need the system to recognize the child packages it is already detecting and display them in separate tabs (Piece 1, Piece 2), just as it does for FedEx or UPS.   4. Who will benefit from your idea? * Merchants: This allows Canadian merchants to use your Enterprise MPS features for their dominant carrier, reducing support tickets regarding "confusing" status updates. * AfterShip: It improves the value of your Enterprise plan for the Canadian market by supporting the region's major logistics provider.

Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.

Fast and reliable delivery plays a vital role in customer satisfaction for heavy equipment buyers. When products arrive on time and in perfect condition, it builds trust, reduces downtime, and encourages repeat business and brand loyalty.

Background: * At the moment, a user with a specific domain can easily create a new organization when creating an account in AfterShip * We don’t indicate to this use that an existing organization is already linked to the same domain This can create confusion when member are trying to get access to an organization proactively (without being added by the current owner) * Hence we end up with support tickets from member not able to get access to their main org. Expectation: * Alert message during new inscription if we identify that the email domain is already used. * Eventually an option to send a request to the owner of the main org. * Possibility to delete the new account to avoid unnecessary org and member creations for our clients. * Could be active only for ENT client if we want to reduce the scope

While using personalization, I want to understand the actual product results generated by these algorithms and the reason behind the chosen product displays for shoppers.   If I can preview the recommendation results in the admin, it would reduce uncertainty, ensure optimal outcomes, and improve my marketing strategies to boost conversions.

Like to set their own “Image not found” image for Products in the Returns Portal. That way, If a Product is not sent to AfterShip with an Image URL, they have an image that looks more branded.   Today, when an item does have an img url, the Return Portal defaults to the missing image icon.   Request - have a function within Return Portal where if any items on my return portal dont have an image URL, it can set to a image that I select instead of defaulting to the standard broken/no image icon.

Seems like a basic thing, but when I have an enhancement I'd like to submit, I want to ensure I don't duplicate someone else's submission.  Obviously that's why there is an 'upvote' button.  The only way to determine if there is something worth upvoting is to scroll through the entire list from top to bottom.