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Update indicator dot color
Visitor
August 3, 2026 at 11:52 am
Change the update indicator Dot from the light blue color to the orange color you already use in your iOS app. It is hard to pick out the dot if you have a long list of shipments. If it was the orange color you already use in the app it should be a simple change to make for an updated version.
Also so carriers on the list of carriers to pick from are now asking for receiving zip, so those carriers never update now.
Thanks
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API Integration for Instagram Feed
Andrew Bird
August 14, 2025 at 12:47 pm
I'd like to log an enhancement request for the Tracking page editor. Currently the section where we add social media connectors is limited in connection options. Specifically for Instagram (which is a really cool feature) the only way to connect is using our own credentials (user name/password login). This is an unacceptable option as it exposes us to being hacked and is a security concern obviously. The better way to do this is via Instagram's API connection: https://developers.facebook.com/docs/instagram-platform.
Can you please log that as a high priority enhancement request? Should we decided to stay with AfterShip, this will be a critical branding requirement.
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Search Facility When Exchanging A Product
Mark Logan
July 9, 2026 at 3:44 pm
When exchanging a product, you have to pick from a list of products, sorted by the most recently created products. There's no search facility. This is particularly problematic when you have an old sku that comes in every season and it is buried deep in the list
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Add ability to be able to upload separate Desktop and Mobile images for the returns tracking page
Jeremy Bobbitt
February 3, 2025 at 7:28 pm
Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below.
Returns > Customizations > Returns page
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Allow RMA creation when there is a partial refund in Shopify
Megan Nicholson
April 10, 2025 at 8:18 pm
Scenarios
1. We give a customer a partial refund for a coupon code they forgot to enter. This partial refund is currently stopping the customer and us from being able to request a return in Aftership. Please allow an option to make RMA or override in this scenario.
2. (similar to #1) Customer orders multiple items, gets RMA for one item, returns it and is refunded. Now they want to return the other item, however, because there is a refund in Shopify we are not able to open a RMA for the other item because the order shows as returned. Please allow option to make RMA or override in this scenario.
Thank you
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Alert message to let a user know when the same email domain is used in an existing organization
Jason Ma
February 4, 2025 at 3:30 pm
Background:
* At the moment, a user with a specific domain can easily create a new organization when creating an account in AfterShip
* We don’t indicate to this use that an existing organization is already linked to the same domain
This can create confusion when member are trying to get access to an organization proactively (without being added by the current owner)
* Hence we end up with support tickets from member not able to get access to their main org.
Expectation:
* Alert message during new inscription if we identify that the email domain is already used.
* Eventually an option to send a request to the owner of the main org.
* Possibility to delete the new account to avoid unnecessary org and member creations for our clients.
* Could be active only for ENT client if we want to reduce the scope
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Api endpoint to fetch the review data
Nayan Solanki
July 21, 2026 at 12:33 pm
I see that Aftership is already having public api end points available for tracking and returns. i would like to have similar one for reviews.
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Tracking by Account Number
Chris Nichols
November 6, 2024 at 10:34 pm
As a user, I'd like the ability to pull in tracking numbers to my dashboard by parcel account number so that I can view all shipments assigned to a specific or multiple parcel accounts.
For example I have 10 parcel accounts (4 with DHL and 6 with FedEx). I'd like the ability to utilize the parcel account number(s) instead of the API to pull in tracking associated with my parcel accounts.
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Support "not-for-sale products" listing
Henry Baker
June 15, 2024 at 10:47 am
That would be great if Feed could accommodate the listing of "not-for-sale products" on TTS. This feature is newly introduced in TTS, where the product is not for sale to shoppers but will be gifted to them instead.
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