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I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.","status":"submitted","created_at":"2024-08-27T11:52:53Z","updated_at":"2024-09-26T10:15:47.992468Z","published_at":"2024-08-27T11:52:53Z","created_by":{"first_name":"Scarlett","last_name":"Carter"},"tags":[{"id":"cc1e7674568f4b0498535cd572ad23cf","name":"Customer acquisition","description":"Customer acquisition","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":40,"created_at":"2024-08-20T10:52:41Z","updated_at":"2024-09-03T19:12:34Z"},{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"},{"id":"c723343f46134af2b7ee1c9e2cf4e4d9","name":"Marketing solutions","description":"Marketing solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":30,"created_at":"2024-09-03T18:58:49Z","updated_at":"2024-09-03T19:10:22Z"}],"statistics":{"views":{"total":848},"upvotes":{"total":16},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"323e90e2efbf4785a524bf5cd8108356","title":"How do EDDs work with multiple locations?","content":"I am the owner of a fashion company preparing to expand my business operations in the US. I have been utilizing Aftership EDD for some time now and I'm interested in learning how to configure my EDDs to accommodate multiple locations.

Specifically, I have two separate locations in Australia and the US where identical SKUs are stocked. In cases where a particular SKU is out of stock at the US location, I would like orders to be fulfilled using available stock from the AU location as a fallback option. I am seeking guidance on integrating this specific logic into my EDD settings.","status":"scheduled","created_at":"2024-08-18T02:18:38Z","updated_at":"2024-09-26T10:11:40.385388Z","published_at":"2024-08-18T02:18:38Z","created_by":{"first_name":"Layla","last_name":"Ross"},"tags":[{"id":"b98a27f0ef6a49c3ada6c1cc6d6f3d0b","name":"AI-powered features","description":"AI-powered features","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":25,"created_at":"2024-08-20T10:50:40Z","updated_at":"2024-09-03T19:10:39Z"},{"id":"20f52f906d5545119c399bfb1dd548af","name":"Branded retail","description":"Branded retail","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":100,"created_at":"2024-08-20T11:00:39Z","updated_at":"2024-09-03T19:14:19Z"},{"id":"2bafdddaaa484081a3e28488315d1c08","name":"EDD","description":"EDD","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":40,"created_at":"2024-08-20T10:47:32Z","updated_at":"2024-09-03T19:18:20Z"}],"statistics":{"views":{"total":970},"upvotes":{"total":29},"comments":{"total":2}},"personal_interaction":{"voted":0,"followed":0}},{"id":"a68f658e32d24298a8b043be2982bc37","title":"Custom RMA Cancellation Timeframe","content":"

Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.

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Titles should update with count of items in the section so you know it's updating and should be clicked on.

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These shipping labels and accompanying documents are essential for shipping activities, particularly for cross-border customs declaration purposes.","status":"scheduled","created_at":"2024-03-05T02:53:16Z","updated_at":"2024-03-05T02:53:16Z","published_at":"2024-03-05T02:53:16Z","created_by":{"first_name":"Riley","last_name":"Foster"},"tags":[{"id":"aca0a82e35d8443d8f9c43dd0222e670","name":"Shipping","description":"Shipping","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":50,"created_at":"2024-08-20T10:48:09Z","updated_at":"2024-09-03T19:18:13Z"}],"statistics":{"views":{"total":934},"upvotes":{"total":46},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"eab11dc97d614a51b564f205cd229958","title":"\"Back Button\" on RC Portal is not clear or prominent enough","content":"

The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page.

","status":"submitted","created_at":"2025-01-31T18:49:44.112148Z","updated_at":"2025-02-06T02:13:42.340217Z","published_at":"2025-02-06T02:13:42Z","created_by":{"first_name":"Jason","last_name":"Ma"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":3},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"40b66a9805ca40cd967b5b5e103e1299","title":"Link to Return Status Page from Admin & Shareable link to return status page for Customer Service","content":"

Would be a great feature if there was a link to the returns status page within the returns dashboard.

And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer

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The current capability features a static returns approval notification. There are instances where the approval notification should be customized before being sent to the customer.

Currently, the only way of doing this is to change the approval notification for all returns, save, go back to the RMA in question, approve it with the new notification, make sure no other returns are approved, go back to the nofication and amend it to how it was prior and save.

Use case: there may be a specific product that is available for exchange in store, this needs to be checked with the store first so cannot be a hard rule. If the approval notification could be amended on an adhoc basis, you could give the customer the option at the point of approval and avoid back and forth via email.

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Like to set their own “Image not found” image for Products in the Returns Portal. That way, If a Product is not sent to AfterShip with an Image URL, they have an image that looks more branded.

Today, when an item does have an img url, the Return Portal defaults to the missing image icon.

Request - have a function within Return Portal where if any items on my return portal dont have an image URL, it can set to a image that I select instead of defaulting to the standard broken/no image icon.

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