Share your ideas with us

We value your insights on AfterShip products and features. Let's innovate together!

Filter ideas

Custom RMA Cancellation Timeframe

Abby Hatchimonji
March 11, 2025 at 8:33 pm
Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.
Submitted
0
0

Increase Bulk Search Limit

Michaela Kelly
April 2, 2025 at 10:41 am
Is it possible to increase the bulk search limit from 50? We often have to peform bulk search a number of times to retrieve the data that we're looking. 
Delivered
0
0

Free shipping thresholds customization

Avery Bailey
April 28, 2024 at 7:42 pm
I want to fully customize different free shipping thresholds for different currencies/regions.   This would better compensate for my shipping costs in different currencies and may also increase the order value.
Delivered
0
0

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency)

Scarlett Carter
August 27, 2024 at 11:52 am
Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.   I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.
Submitted
0
0

Value Log for Orders In Transit

Nicholas Brusseler
August 7, 2026 at 6:01 pm
I want to be able to show values and total value of anything that is currently in transit, out for delivery and delivered so i can manage my insurance process of total value out at a given time 
Submitted
0
0

Link to Return Status Page from Admin & Shareable link to return status page for Customer Service

Jason Ma
February 3, 2025 at 10:10 pm
Would be a great feature if there was a link to the returns status page within the returns dashboard.   And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer
Submitted
0
0

Add Vinted Go Shipping to the Shipping list

Maxime Laffez
August 10, 2026 at 11:48 am
Hello, Could you add Vinted Go shipping to the shipping list in the next update, please? It's a very very good app to follow shipping. Thanks's in advance Best regards 
Submitted
0
0

Hide ad carousel

Stephen Shepherd
September 22, 2026 at 1:30 am
Please let me hide the ad carousel, I am happy to pay subscription or whatever to disable it. Thanks 
Accepted
0
0

Aftership returns showing resolved after refunded in Shopify

ServiceTeam Clickstop
July 28, 2026 at 7:07 pm
In our business we refund direcly in Shopify for our returns that are made from our online website. It would be nice if the status of Shopify shows refunded or partically refund that Aftership would show the return as resolved. Some of the tracking information has to be put in manaully and we have multiple people on our team and if they do not do it correctly our customers receive emails that their return was not send and is expiring when they have already been refunded. 
Submitted
0
0

Api endpoint to fetch the review data

Nayan Solanki
July 21, 2026 at 12:33 pm
I see that Aftership is already having public api end points available for tracking and returns. i would like to have similar one for reviews.
Submitted
0
0