Change the update indicator Dot from the light blue color to the orange color you already use in your iOS app. It is hard to pick out the dot if you have a long list of shipments. If it was the orange color you already use in the app it should be a simple change to make for an updated version.
Also so carriers on the list of carriers to pick from are now asking for receiving zip, so those carriers never update now.
Thanks
Currently OTD report, reports the complete journey so the avereage time can fluctuate based on how long it takes for customers to collect their order.
We need to report on the carrier performance and then the time it takes to collect.
It would be good to have a PUDO report that breaks down :
average transit time to collection point
Average time waiting for collection
If we expand our PUDO options in Europe it would be a good indication
Integration of Sharetown to schedule pickups of items being returned. The process involves Sharetown picking up items directly from the customer's doorstep without the need for packaging. Once the items are picked up, Sharetown will resell the items through their channels and provide business with an agreed-upon gain-share payback based on the resale price.
Key Requirements:
No label generation is needed as Sharetown will handle the pickup.
A system integration will be needed to push the return data to Sharetown as a pickup request in their system.
Sharetown will manage the logistics and resale of the items.
I hope to insert a form in the email, allowing customers to fill out the form directly within the email.
For example, if there are some events or new product launches, I would like to invite users to participate and collect information on whether they are interested or not.
Hi, I hope you can include a column where users can also see "WHEN" the order arrived in customs clearance and "WHEN" it was released. I am referring to ALL orders, not just the delayed orders.
Add the ability to block a return and direct the customer to the warranty portal. Bonus if you could log the customer in and auto fill information.
Potential Mockup
Potential User Experience
We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob.
If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.