Share your ideas with us

We value your insights on AfterShip products and features. Let's innovate together!

Filter ideas

Allowing customers to fill out the form directly within the email

Savannah Diaz
January 11, 2024 at 12:32 am
I hope to insert a form in the email, allowing customers to fill out the form directly within the email.   For example, if there are some events or new product launches, I would like to invite users to participate and collect information on whether they are interested or not.
Submitted
0
0

Tags to alert merchants about combined orders.

Caleb Patel
July 19, 2024 at 10:48 am
In Shopify, merchants cannot identify which orders were combined in TTS. This will increase the risk of merchants repeatedly fulfil the same order items.   To address this issue proactively, I would recommend that we introduce a hint or tag within Shopify to alert merchants about combined orders, thus avoid this situation from happening.
Submitted
0
0

Ability to add shipments to a collapsable group

Dennis Marshall
December 23, 2025 at 7:25 pm
FedEx has master tracking numbers which can have multiple tracking numbers under 1 tracking numbers. I'd like to be able to add a group of numbers to a group, or master number, and it should be collapsable so I can open it and look at all attached tracking numbers. 
In development
0
0

Support "not-for-sale products" listing

Henry Baker
June 15, 2024 at 10:47 am
That would be great if Feed could accommodate the listing of "not-for-sale products" on TTS. This feature is newly introduced in TTS, where the product is not for sale to shoppers but will be gifted to them instead.
Accepted
0
0

Enhancement Request: Advanced Customization for AfterShip Returns

Thomas Peigné
May 11, 2026 at 12:24 pm
Compared to AfterShip Tracking, Returns currently lacks key customization capabilities: * No page segmentation (by market, country, store, customer type, etc.) * No way to associate a return with a specific store * No configurable notification flows based on return status or parameters The absence of these settings significantly limits customization for clients and prevents them from offering tailored return experiences. Suggestion: Introduce advanced configuration options similar to Tracking, including: * Segmented return pages based on defined parameters * Store-level return association and rules * Conditional notification flows triggered by return events and attributes These improvements would greatly enhance flexibility, customer experience, and alignment across the AfterShip product suite.
Submitted
0
0

Provide Cost of tracking as data in analytics

Ethan White
May 23, 2024 at 1:17 pm
The ability to see how much it cost per tracking label for the carrier, alongside all the other analytics would be beneficial to business operations.   Having “cost” as a piece of data collect and display in analytics will help us make larger business decisions when it comes to choice of carrier preferences to know which carrier is best to work with in the long run. I believe this feature will be great value add to Aftership as well!
Submitted
0
0

Suggestion: Add Lazada Express (LEX MY / LEL) Support for Malaysia.

Julia Blame
August 8, 2026 at 9:21 am
Suggestion: Add Lazada Express (LEX MY / LEL) Support for Malaysia   Hi,   I would like to suggest adding Lazada Express (LEX MY / LEL) as a supported courier/carrier on your app and website.   Lazada Express is the official delivery courier used by Lazada in Malaysia, similar to how SPX Express / Shopee Express is the official courier for Shopee. Many Lazada shipments in Malaysia are handled by LEX, so having direct tracking support would be very useful for Malaysian users.   The official LEX Malaysia tracking website is: https://lex.com.my/   For testing purposes, you can use these example tracking numbers:   LXST191548638MY MYMPA257159996   I hope you can consider implementing Lazada Express (LEX MY / LEL) support soon. As Lazada is widely used in Malaysia, I believe many users would appreciate being able to add and track their LEX shipments directly through your app and website instead of having to visit the LEX website separately.   Thank you for considering this suggestion. I hope LEX MY support can be added in a future update!
Submitted
0
0

Send emails with tracking information

Thomas George
October 29, 2025 at 1:40 am
Instead of directly integrating Aftership with Gmail, I would like to send my emails with package information to an aftership email address associated with my account, for aftership to parse and automatically show tracking information. 
Accepted
0
0

Enhance exchange process for tax reporting reconciliation purpose

Alexander Cook
April 3, 2024 at 10:25 pm
As a business owner, having precise accounting records is essential for tax purposes. It's particularly important to account for returns correctly by adjusting for them and deducting the relevant taxes to prevent overpayment.   I've observed that Shopify currently only accommodates refunds, lacking store credit or exchange options for returns. Therefore, if aftership Return could support all three options and assist in reconciling taxes and producing accurate tax reports for returns, it would greatly benefit our operations.
Delivered
0
0

Saving Clients

Scott Williams
August 20, 2026 at 6:51 pm
We use this to ship to clients it would be nice if we could save clients within the system to send notifications to. 
Submitted
0
0