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Hi, The data when the shipment is created at the carrier is important for shipment analysis. Example:  Info received   Shipment information received DHL Express Mar 25, 2025 at 12:01 pm

We use this to ship to clients it would be nice if we could save clients within the system to send notifications to. 

Add the ability to block a return and direct the customer to the warranty portal. Bonus if you could log the customer in and auto fill information.   Potential Mockup Potential User Experience

Hi, I hope you can include a column where users can also see "WHEN" the order arrived in customs clearance and "WHEN" it was released. I am referring to ALL orders, not just the delayed orders.

While using personalization, I want to understand the actual product results generated by these algorithms and the reason behind the chosen product displays for shoppers.   If I can preview the recommendation results in the admin, it would reduce uncertainty, ensure optimal outcomes, and improve my marketing strategies to boost conversions.

I would find it very useful if I could pull the SMS communication metadata using an API. Currently it is only available as a download from the portal which makes automation impossible.

As a retailer, it would be great if customer preferences can be collected and determine whether to send an SMS notification based on the subscription status synchronized via API.   Moreover, a customer-facing page that allows users to manage their preferences would be even better. We would love to communicate more with our shoppers, which will efficiently improve our customer satisfaction and brand reputation.

I am the owner of a fashion company preparing to expand my business operations in the US. I have been utilizing Aftership EDD for some time now and I'm interested in learning how to configure my EDDs to accommodate multiple locations.   Specifically, I have two separate locations in Australia and the US where identical SKUs are stocked. In cases where a particular SKU is out of stock at the US location, I would like orders to be fulfilled using available stock from the AU location as a fallback option. I am seeking guidance on integrating this specific logic into my EDD settings.

The same videos are displayed to shoppers on my collection page or recommendation widgets. I want greater exposure to alternative products and videos, but selecting which ones to display and updating them regularly feels overwhelming.   Furthermore, testing to determine which video garners the most traffic is even more challenging. I have no idea if my efforts will result in sales. If only there is a tool could help!

There should be an option to just cancel the return without rejecting it.  Sometimes client decide to bring it to a store after doing the initial return.