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I've observed that Shopify currently only accommodates refunds, lacking store credit or exchange options for returns. Therefore, if aftership Return could support all three options and assist in reconciling taxes and producing accurate tax reports for returns, it would greatly benefit our operations.","status":"in_progress","created_at":"2024-04-03T22:25:21Z","updated_at":"2024-04-03T22:25:21Z","published_at":"2024-04-03T22:25:21Z","created_by":{"first_name":"Alexander","last_name":"Cook"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":970},"upvotes":{"total":80},"comments":{"total":2}},"personal_interaction":{"voted":0,"followed":0}},{"id":"623ba9d2879549079e0aac4b19de787a","title":"Sync the customer's username from the TTS orders to Shopify.","content":"We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob.

If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.","status":"submitted","created_at":"2024-04-20T14:09:14Z","updated_at":"2024-04-20T14:09:14Z","published_at":"2024-04-20T14:09:14Z","created_by":{"first_name":"Luke","last_name":"Gray"},"tags":[{"id":"03bcab505ca344f28d35d53a9b6a238e","name":"Feed","description":"Feed","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":70,"created_at":"2024-08-20T10:48:43Z","updated_at":"2024-09-03T19:17:55Z"},{"id":"8907921d022d442b8c98f21a02eb4418","name":"Other","description":"Other","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":40,"created_at":"2024-08-20T10:59:54Z","updated_at":"2024-09-03T19:14:02Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"},{"id":"4b2474a9e02647fe977cd6593141a2cf","name":"TikTok Shop","description":"TikTok Shop","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":90,"created_at":"2024-08-20T10:58:48Z","updated_at":"2024-09-03T19:13:33Z"}],"statistics":{"views":{"total":1182},"upvotes":{"total":11},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"0486497343aa40e29a22e790e7fa8414","title":"Removing the background in the mobile view of emails","content":"

Good morning,

When viewing notification emails on a mobile device, the background colour only appears at the top as a small strip. As a result, the background colour on the sides and beneath the email is completely lost.

I therefore propose hiding the background area entirely on mobile, displaying only what is within the content background, which is the main body of the email.

Thank you.

","status":"submitted","created_at":"2025-01-24T13:30:16.058525Z","updated_at":"2025-01-24T15:37:23.310322Z","published_at":"2025-01-24T15:37:23Z","created_by":{"first_name":"Giulio","last_name":"Riotta"},"tags":[{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":14},"upvotes":{"total":2},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"c39ec69f58fd42bcba71be569e647ea7","title":"Customized returns notifications","content":"

The current capability features a static returns approval notification. There are instances where the approval notification should be customized before being sent to the customer.

Currently, the only way of doing this is to change the approval notification for all returns, save, go back to the RMA in question, approve it with the new notification, make sure no other returns are approved, go back to the nofication and amend it to how it was prior and save.

Use case: there may be a specific product that is available for exchange in store, this needs to be checked with the store first so cannot be a hard rule. If the approval notification could be amended on an adhoc basis, you could give the customer the option at the point of approval and avoid back and forth via email.

","status":"submitted","created_at":"2024-10-30T06:00:41.920998Z","updated_at":"2024-10-30T06:04:42.342961Z","published_at":"2024-10-30T06:04:42Z","created_by":{"first_name":"Shane","last_name":"Fernandes"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":24},"upvotes":{"total":3},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"507889f08181447897f11a0fbcd12e96","title":"Export using screen layout","content":"

When exporting, it would be handy if there was a third Data Format option. In addition to Standard and Custom, something like “Same as current display” or something like that. An option that would create the csv or xlsx file with the same columns in the same order that are displayed in the current view on the web page.

I find myself adding or removing columns in the dashboard in order to see what I want to look at but, if I want to then export it, I need to either recreate the view again in the export wizard (which isn’t always even possible) or export it standard and move stuff around in excel.

","status":"submitted","created_at":"2024-10-02T18:46:10.421481Z","updated_at":"2024-10-31T10:54:12.893856Z","published_at":"2024-10-03T02:16:53Z","created_by":{"first_name":"mlee","last_name":""},"tags":[{"id":"41e29712e3c940d8bc58154d88c2e09b","name":"Data analysis","description":"Data analysis","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":20,"created_at":"2024-08-20T10:51:30Z","updated_at":"2024-09-03T19:10:51Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":339},"upvotes":{"total":1},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"50ee41bc13a342be8cf044ab83805622","title":"Enable RMA Edits for Admin","content":"

After RMA is created, admin needs the ability to edit details of the return. Including:

\n
1. editing products on return
2. editing customer email/address details
3. add remove return fees prior to receipt of return
\n

Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.

","status":"adopted","created_at":"2025-02-06T21:17:51.786343Z","updated_at":"2025-02-08T07:16:03.93835Z","published_at":"2025-02-07T02:01:42Z","created_by":{"first_name":"Abby","last_name":"Hatchimonji"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":8},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"c6d15ada31064c87b02e28b18108398b","title":"\"By Carrier & Lane\" Report","content":" As a merchant, I would like to break down the shipping volume report by Carrier and Lane. Currently, it can be broken down by only one condition.

This would allow us to understand how a carrier is performing in a specific market. ","status":"submitted","created_at":"2024-04-14T17:59:54Z","updated_at":"2024-10-31T07:45:08.157945Z","published_at":"2024-04-14T17:59:54Z","created_by":{"first_name":"Aria","last_name":"Hughes"},"tags":[{"id":"41e29712e3c940d8bc58154d88c2e09b","name":"Data analysis","description":"Data analysis","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":20,"created_at":"2024-08-20T10:51:30Z","updated_at":"2024-09-03T19:10:51Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":998},"upvotes":{"total":14},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"cdc4c8b2f0544465bade4b7697ad3251","title":"Delay reason analysis","content":"I would like to view the chart showing reasons for late shipments in the current on-time report that I am using.","status":"submitted","created_at":"2024-06-28T22:50:06Z","updated_at":"2024-10-31T07:43:34.350496Z","published_at":"2024-06-28T22:50:06Z","created_by":{"first_name":"Levi","last_name":"MacKenzie"},"tags":[{"id":"41e29712e3c940d8bc58154d88c2e09b","name":"Data analysis","description":"Data analysis","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":20,"created_at":"2024-08-20T10:51:30Z","updated_at":"2024-09-03T19:10:51Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1121},"upvotes":{"total":38},"comments":{"total":2}},"personal_interaction":{"voted":0,"followed":0}},{"id":"ab533a4873f64524ae2c5335392261d4","title":"希望Back in Stock的Subscription button可以在多语言版本下显示。","content":"

在英语版本下，缺货订阅按钮会正常显示：https://eu.elegoo.com/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588

在法语及其他语言版本下，缺货订阅按钮未显示：https://eu.elegoo.com/fr/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588

","status":"submitted","created_at":"2025-03-12T03:34:31.699913Z","updated_at":"2025-03-12T03:48:15.566399Z","published_at":"2025-03-12T03:37:38Z","created_by":{"first_name":"Elegoo","last_name":"Store"},"tags":[{"id":"20f52f906d5545119c399bfb1dd548af","name":"Branded retail","description":"Branded retail","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":100,"created_at":"2024-08-20T11:00:39Z","updated_at":"2024-09-03T19:14:19Z"},{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":9},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"3feec7796ff9433393aa4d80e6e0d63b","title":"Add a Shipping Status Button for Completed Orders directly inside WooCoomerce","content":"

Good morning,

It would be incredibly useful to enhance the WooCommerce plugin by adding a button to the Orders section for each completed order. This button would allow customers to directly view the shipping status and the various stages leading up to delivery on the store’s website.

For those managing e-commerce platforms, keeping users on the site is crucial. That’s why this feature would be so beneficial! Additionally, it would encourage users to create an account on the site, which would be another positive outcome.

Thank you.

","status":"adopted","created_at":"2025-01-24T13:59:38.488363Z","updated_at":"2025-02-05T09:02:39.45218Z","published_at":"2025-01-24T15:40:29Z","created_by":{"first_name":"Giulio","last_name":"Riotta"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"},{"id":"177857f789ab423e9c6780dbabaa8641","name":"WooCommerce","description":"WooCommerce","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":70,"created_at":"2024-08-20T10:59:30Z","updated_at":"2024-09-03T19:13:45Z"}],"statistics":{"views":{"total":19},"upvotes":{"total":1},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJTb3J0S2V5IjoiNjIxZDBkYTdhMzFkNGExY2FiNDM3ZjgyMTlmNzMyYjQiLCJleHAiOjE3NDI0NjYwNzF9.-5fAZ_UhyZJd53hH5VNouQCTuBi-FzpVnyulVcLJ08o"},"dataUpdateCount":1,"dataUpdatedAt":1742379671724,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["posts-list",{"limit":"10","page":"1","sort_by":"random","exclude_post_ids":"","tag_ids":"","statuses":"","type":"all","login":false}],"queryHash":"[\"posts-list\",{\"exclude_post_ids\":\"\",\"limit\":\"10\",\"login\":false,\"page\":\"1\",\"sort_by\":\"random\",\"statuses\":\"\",\"tag_ids\":\"\",\"type\":\"all\"}]"}]},"children":["$","$L28",null,{}]}],["$","h1",null,{"className":"opacity-0","children":"Idea Portal"}]]}]