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Some customers enter +1 before their phone number when requesting a return or exchange. This causes the shipping label to fail to generate and creates frustration for the customer and extra work for me. I would like the system to correct the phone number to allow successful label generation.

As a merchant, I would like to break down the shipping volume report by Carrier and Lane. Currently, it can be broken down by only one condition.   This would allow us to understand how a carrier is performing in a specific market.

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Add the ability to block a return and direct the customer to the warranty portal. Bonus if you could log the customer in and auto fill information.   Potential Mockup Potential User Experience

I have loved your app from the start. And improvements made along the way have been spot on. But now you lost me in both content and execution.    First, you put in ads. One of things I loved was no ads. But, hey, that revenues hard to pass up forever, especially after you've built your user base.   Second, I could have dealt with the ads if you had placed in a footer bar. But when you place the ads as large blocks right in the middle of the data, you lost me.   I was a developer for over 30 years on several different platforms. I must say that decision alone makes my top 20 of bad UI choices.   So, I will be unloading your app in favor of one that has no ads and all the functionality I need. It is a shame, because you do beat them out in feature, although not too much.   If you would at least move them to the footer then I would most likely return

In Shopify, merchants cannot identify which orders were combined in TTS. This will increase the risk of merchants repeatedly fulfil the same order items.   To address this issue proactively, I would recommend that we introduce a hint or tag within Shopify to alert merchants about combined orders, thus avoid this situation from happening.

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As a business owner, having precise accounting records is essential for tax purposes. It's particularly important to account for returns correctly by adjusting for them and deducting the relevant taxes to prevent overpayment.   I've observed that Shopify currently only accommodates refunds, lacking store credit or exchange options for returns. Therefore, if aftership Return could support all three options and assist in reconciling taxes and producing accurate tax reports for returns, it would greatly benefit our operations.

So, as a seller who often runs campaigns, I would love to have a cool discount setup that can be customized based on how customers behave.   For example, I could keep discounts hidden for shoppers with shopping carts over $1,000 but display them for those who have smaller carts, so that they would shop more to get a better discount.   This strategy can be effectively applied to our product recommendations, enhancing conversion rates and boosting average order values.

Scenarios 1. We give a customer a partial refund for a coupon code they forgot to enter. This partial refund is currently stopping the customer and us from being able to request a return in Aftership. Please allow an option to make RMA or override in this scenario. 2. (similar to #1) Customer orders multiple items, gets RMA for one item, returns it and is refunded. Now they want to return the other item, however, because there is a refund in Shopify we are not able to open a RMA for the other item because the order shows as returned. Please allow option to make RMA or override in this scenario.  Thank you