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Requesting to provide an option for the end consumers to edit the review on the AfterShip tracking page after the product is being delivered.

Currently, the customers are able to leave the review but unable to edit them.

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Implementing this system is crucial for mitigating fraud occurrences, as well as proactively preventing future fraudulent activities. Such measures are instrumental in safeguarding my business's profitability in the long term.","status":"launched","created_at":"2024-03-04T17:19:49Z","updated_at":"2024-09-26T10:13:55.737542Z","published_at":"2024-03-04T17:19:49Z","created_by":{"first_name":"Penelope","last_name":"Perry"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":1261},"upvotes":{"total":86},"comments":{"total":3}},"personal_interaction":{"voted":0,"followed":0}},{"id":"ad96641a6447489181333546f1db52dc","title":"Ability to add delivery instructions from the track page ","content":"For the tracking page I am currently using, it would be great to have the Delivery Instructions feature, so that my customers can provide specific instructions to carriers, and ensure successful deliveries.

This feature will also be valuable for drivers who can have all the necessary information at their fingertips, even for dispatchers who can manage delivery more effectively with all that info.

A seamless last-mile delivery experience can create a sense of reliability and convenience that fosters long-term customer relationships and encourages repeat purchases for my brand.","status":"submitted","created_at":"2023-10-27T04:59:00Z","updated_at":"2024-10-31T07:36:09.244125Z","published_at":"2023-10-27T04:59:00Z","created_by":{"first_name":"Ellie","last_name":"Nguyen"},"tags":[{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1291},"upvotes":{"total":35},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"c82c34a72bed4b76ae83d24eea5123e9","title":"Shipments Header","content":"

Titles should update with count of items in the section so you know it's updating and should be clicked on.

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Hi there,

We’re planning to fully transition to your warranty return platform and would like to see the following improvements:

Dynamic Reference Lines on Return Shipping Labels: We’d like the option to add customizable reference lines on shipping labels. While there are default placeholders available, we need a more flexible solution to include internal notes that will help us organize returns efficiently.
Delayed Replacement Order Processing: We’d prefer the ability to process a replacement order without sending it to Shopify until the carrier marks the warranty return as “en route.”
Regex Validation for Warranty Intake Form: Adding regex validation would help us ensure inputs follow specific formats, such as order numbers or serial numbers, for better accuracy.

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Having “cost” as a piece of data collect and display in analytics will help us make larger business decisions when it comes to choice of carrier preferences to know which carrier is best to work with in the long run. I believe this feature will be great value add to Aftership as well!","status":"submitted","created_at":"2024-05-23T13:17:59Z","updated_at":"2024-10-31T07:44:32.675198Z","published_at":"2024-05-23T13:17:59Z","created_by":{"first_name":"Ethan","last_name":"White"},"tags":[{"id":"41e29712e3c940d8bc58154d88c2e09b","name":"Data analysis","description":"Data analysis","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":20,"created_at":"2024-08-20T10:51:30Z","updated_at":"2024-09-03T19:10:51Z"},{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":904},"upvotes":{"total":22},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"dcc87c06a06145a4a91fdbbd757f0df2","title":"Support the “issue store credit” option on “process warranty claim” page","content":"

Currently, I can only choose from 3 resolution options in Warranty admin: Repair item, Replace item & Other. At the end of the day, I need to manually export a list of Warranty claims and see how many store credit resolutions were recorded. (By using the “Other” option with a note.) This process is very time-consuming and inefficient.

It would be very helpful if a direct \"issue store credit\" feature were integrated, potentially automating the process across platforms like Shopify.

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Related to BOPIS Track - set a Pickup deadline date and use it as a Merge Tag on Notifications.

Ideally, set a date and time expiration date so the end consumer know when they need to pick up their order. If the end consumer doesn't pick up their package before the expiration date, then cancel the order, notify the client and possibly refund the end consumer.

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Specifically, I have two separate locations in Australia and the US where identical SKUs are stocked. In cases where a particular SKU is out of stock at the US location, I would like orders to be fulfilled using available stock from the AU location as a fallback option. I am seeking guidance on integrating this specific logic into my EDD settings.","status":"scheduled","created_at":"2024-08-18T02:18:38Z","updated_at":"2024-09-26T10:11:40.385388Z","published_at":"2024-08-18T02:18:38Z","created_by":{"first_name":"Layla","last_name":"Ross"},"tags":[{"id":"b98a27f0ef6a49c3ada6c1cc6d6f3d0b","name":"AI-powered features","description":"AI-powered features","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":25,"created_at":"2024-08-20T10:50:40Z","updated_at":"2024-09-03T19:10:39Z"},{"id":"20f52f906d5545119c399bfb1dd548af","name":"Branded retail","description":"Branded retail","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":100,"created_at":"2024-08-20T11:00:39Z","updated_at":"2024-09-03T19:14:19Z"},{"id":"2bafdddaaa484081a3e28488315d1c08","name":"EDD","description":"EDD","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":40,"created_at":"2024-08-20T10:47:32Z","updated_at":"2024-09-03T19:18:20Z"}],"statistics":{"views":{"total":970},"upvotes":{"total":29},"comments":{"total":2}},"personal_interaction":{"voted":0,"followed":0}}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJTb3J0S2V5IjoiNjc1NDViMGNhZTgzNDA3NmIxZGQ0ZDE0ODUzN2E5NzMiLCJleHAiOjE3NDI5NjY3MjR9.p-zOY6IJfdINxQNVahY2hG2uwwtBH-OG0BsqNjX2JWA"},"dataUpdateCount":1,"dataUpdatedAt":1742880324432,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["posts-list",{"limit":"10","page":"1","sort_by":"random","exclude_post_ids":"","tag_ids":"","statuses":"","type":"all","login":false}],"queryHash":"[\"posts-list\",{\"exclude_post_ids\":\"\",\"limit\":\"10\",\"login\":false,\"page\":\"1\",\"sort_by\":\"random\",\"statuses\":\"\",\"tag_ids\":\"\",\"type\":\"all\"}]"}]},"children":["$","$L29",null,{}]}],["$","h1",null,{"className":"opacity-0","children":"Idea Portal"}]]}]