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Saving Clients

Scott Williams
August 20, 2026 at 6:51 pm
We use this to ship to clients it would be nice if we could save clients within the system to send notifications to. 
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Analytics for Gift Tracking Page

C X
December 15, 2025 at 12:23 pm
It would be really useful to see how often the Gift Tracking Page is actually being used, separately from the regular tracking page. At the moment, it’s hard to tell uptake or performance unless the page has a unique URL or rely on Google Analytics. Having native reporting in AfterShip would make this much easier. Ideally this would show: - Views and unique visitors for the gift tracking page - How it compares to the standard tracking page - Basic engagement (e.g. CTA clicks) This would help merchants understand adoption and value of the gifting feature much more clearly.
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Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency)

Scarlett Carter
August 27, 2024 at 11:52 am
Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.   I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.
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Exception Orders

Crystal Johnson
February 4, 2026 at 4:39 pm
GM is there a way to close an exception order rather than a total delete?
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Select multiple Stores in Returns Analytics

Lasma Martinsone
February 13, 2026 at 11:38 am
Currently it's possible to view returns analytics only per 1 store at a time. It would be great to be able to select multiple stores and have a consolidated view on returns. 
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ACI EXPRESS

Salil Gupte
March 22, 2026 at 12:50 pm
Please add the shipping company ACI EXPRESS, which is based in South Korea. They have partnerships with multiple overseas shipping companies, and a lot of merchandise is being shipped through ACI Express to the USA and the Middle East, especially after the implementation of tariffs in the USA.
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Shipment tracking dashboard automated report

Fielding Oliver
April 17, 2026 at 1:56 pm
It would be great if you could automate sending out the shipment tracking dashboard, and allow filters for that report, lijke the analysis report.  This enbales us to send the report to customers and others in our team as a live snapshot of their shipments. It consolidates all their shipments into one view so they don't have to track them individually each day. 
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Upload label manually from external source and link (instead of file only)

Alexander Kobbevik
October 25, 2024 at 11:06 am
Upload label manually from external source and link (instead of file only) Today its only possible to upload label manually through file via computer.   Hope this will change and we ca upload via external url
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Provide an option for the customers to edit the post shipment review in the AfterShip tracking

Jason Ma
March 10, 2025 at 3:22 pm
Requesting to provide an option for the end consumers to edit the review on the AfterShip tracking page after the product is being delivered.    Currently, the customers are able to leave the review but unable to edit them. 
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Carry over discounts for exchange on same items

Amy McDonnell
January 23, 2025 at 4:33 am
It would be great if we could allow the discount to carry over to the new order if a customer is just exchanging a size, at the moment our customer is choosing to refund rather then exchange sizing because they have to pay the difference between the original discounted price and the price. 
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