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I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.","status":"submitted","created_at":"2024-08-27T11:52:53Z","updated_at":"2024-09-26T10:15:47.992468Z","published_at":"2024-08-27T11:52:53Z","created_by":{"first_name":"Scarlett","last_name":"Carter"},"tags":[{"id":"cc1e7674568f4b0498535cd572ad23cf","name":"Customer acquisition","description":"Customer acquisition","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":40,"created_at":"2024-08-20T10:52:41Z","updated_at":"2024-09-03T19:12:34Z"},{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"},{"id":"c723343f46134af2b7ee1c9e2cf4e4d9","name":"Marketing solutions","description":"Marketing solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":30,"created_at":"2024-09-03T18:58:49Z","updated_at":"2024-09-03T19:10:22Z"}],"statistics":{"views":{"total":847},"upvotes":{"total":16},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"40b66a9805ca40cd967b5b5e103e1299","title":"Link to Return Status Page from Admin & Shareable link to return status page for Customer Service","content":"

Would be a great feature if there was a link to the returns status page within the returns dashboard.

And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer

","status":"submitted","created_at":"2025-02-03T22:10:16.209591Z","updated_at":"2025-02-06T02:34:27.660398Z","published_at":"2025-02-06T02:34:27Z","created_by":{"first_name":"Jason","last_name":"Ma"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":0},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"507889f08181447897f11a0fbcd12e96","title":"Export using screen layout","content":"

When exporting, it would be handy if there was a third Data Format option. In addition to Standard and Custom, something like “Same as current display” or something like that. An option that would create the csv or xlsx file with the same columns in the same order that are displayed in the current view on the web page.

I find myself adding or removing columns in the dashboard in order to see what I want to look at but, if I want to then export it, I need to either recreate the view again in the export wizard (which isn’t always even possible) or export it standard and move stuff around in excel.

","status":"submitted","created_at":"2024-10-02T18:46:10.421481Z","updated_at":"2024-10-31T10:54:12.893856Z","published_at":"2024-10-03T02:16:53Z","created_by":{"first_name":"mlee","last_name":""},"tags":[{"id":"41e29712e3c940d8bc58154d88c2e09b","name":"Data analysis","description":"Data analysis","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":20,"created_at":"2024-08-20T10:51:30Z","updated_at":"2024-09-03T19:10:51Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":337},"upvotes":{"total":1},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"50ee41bc13a342be8cf044ab83805622","title":"Enable RMA Edits for Admin","content":"

After RMA is created, admin needs the ability to edit details of the return. Including:

\n
1. editing products on return
2. editing customer email/address details
3. add remove return fees prior to receipt of return
\n

Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.

","status":"adopted","created_at":"2025-02-06T21:17:51.786343Z","updated_at":"2025-02-08T07:16:03.93835Z","published_at":"2025-02-07T02:01:42Z","created_by":{"first_name":"Abby","last_name":"Hatchimonji"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":8},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"ab533a4873f64524ae2c5335392261d4","title":"希望Back in Stock的Subscription button可以在多语言版本下显示。","content":"

在英语版本下，缺货订阅按钮会正常显示：https://eu.elegoo.com/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588

在法语及其他语言版本下，缺货订阅按钮未显示：https://eu.elegoo.com/fr/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588

","status":"submitted","created_at":"2025-03-12T03:34:31.699913Z","updated_at":"2025-03-12T03:48:15.566399Z","published_at":"2025-03-12T03:37:38Z","created_by":{"first_name":"Elegoo","last_name":"Store"},"tags":[{"id":"20f52f906d5545119c399bfb1dd548af","name":"Branded retail","description":"Branded retail","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":100,"created_at":"2024-08-20T11:00:39Z","updated_at":"2024-09-03T19:14:19Z"},{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":7},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"c39ec69f58fd42bcba71be569e647ea7","title":"Customized returns notifications","content":"

The current capability features a static returns approval notification. There are instances where the approval notification should be customized before being sent to the customer.

Currently, the only way of doing this is to change the approval notification for all returns, save, go back to the RMA in question, approve it with the new notification, make sure no other returns are approved, go back to the nofication and amend it to how it was prior and save.

Use case: there may be a specific product that is available for exchange in store, this needs to be checked with the store first so cannot be a hard rule. If the approval notification could be amended on an adhoc basis, you could give the customer the option at the point of approval and avoid back and forth via email.

","status":"submitted","created_at":"2024-10-30T06:00:41.920998Z","updated_at":"2024-10-30T06:04:42.342961Z","published_at":"2024-10-30T06:04:42Z","created_by":{"first_name":"Shane","last_name":"Fernandes"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":24},"upvotes":{"total":3},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"2ac2de67cb7745a286354e9baf89b000","title":"Create tracking pages via API","content":"We are a worldwide dropshipping service catering to e-commerce entrepreneurs. Merchants can design and market personalized products through us, setting prices and choosing their sales platforms from our integrated e-commerce options.

Once merchants place orders, we will handle the manufacturing, fulfillment, and shipping logistics to consumers.

When I am using Aftership for tracking, I want to enable my premium customers (merchants) with the ability to customize white label branded tracking pages and possibly an API to create them (since they won't have access to Aftership admin, and it would be impossible for me to maintain all tracking pages for them).

So that I can add this ability as part of the product & service package for my main customers (merchants), which creates more value for my business.","status":"submitted","created_at":"2024-07-17T15:03:26Z","updated_at":"2024-10-31T07:15:27.52671Z","published_at":"2024-07-17T15:03:26Z","created_by":{"first_name":"Madison","last_name":"Morgan"},"tags":[{"id":"2ddea084a0554f9bbedd8c1e7b4f763f","name":"APIs & webhooks","description":"APIs & webhooks","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":15,"created_at":"2024-08-20T10:51:20Z","updated_at":"2024-09-03T19:10:58Z"},{"id":"aff292058c4444429596674dc399d9d5","name":"Marketplace","description":"Marketplace","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":90,"created_at":"2024-08-20T11:00:21Z","updated_at":"2024-09-03T19:14:26Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1041},"upvotes":{"total":34},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"53e28a6354ed44c89da6918e2153aa72","title":"Set transit time as a trigger of reviews","content":"Perhaps with Aftership Reviews, we could set a custom rule where if the transit time is exceeds X days, the platform won't initiate reviews.","status":"submitted","created_at":"2024-02-25T10:28:34Z","updated_at":"2024-02-25T10:28:34Z","published_at":"2024-02-25T10:28:34Z","created_by":{"first_name":"David","last_name":"Mitchell"},"tags":[{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"0466edbfa7374f58a3e05c76025f876e","name":"Reviews","description":"Reviews","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":30,"created_at":"2024-08-20T10:49:05Z","updated_at":"2024-09-03T19:18:28Z"}],"statistics":{"views":{"total":1087},"upvotes":{"total":19},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"3e3a21aaa83b4a2cbebe92f7e0297192","title":"Alert message to let a user know when the same email domain is used in an existing organization","content":"

Background:

At the moment, a user with a specific domain can easily create a new organization when creating an account in AfterShip
We don’t indicate to this use that an existing organization is already linked to the same domain
This can create confusion when member are trying to get access to an organization proactively (without being added by the current owner)
Hence we end up with support tickets from member not able to get access to their main org.

Expectation:

Alert message during new inscription if we identify that the email domain is already used.
Eventually an option to send a request to the owner of the main org.
Possibility to delete the new account to avoid unnecessary org and member creations for our clients.
Could be active only for ENT client if we want to reduce the scope

","status":"submitted","created_at":"2025-02-04T15:30:58.830972Z","updated_at":"2025-02-06T02:33:03.86753Z","published_at":"2025-02-06T02:33:03Z","created_by":{"first_name":"Jason","last_name":"Ma"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":3},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"15b02688ded443558b69c634b4a17065","title":"Need fast access for copying customer information (Look at Shopify as an example)","content":"

If you are working with many different returns in one day, there needs to be a quick way to copy information like in Shopify as example. Please reference the far right side of this image:

$\"\"$

","status":"submitted","created_at":"2024-11-19T19:16:04.326897Z","updated_at":"2025-01-07T09:50:38.164484Z","published_at":"2024-12-20T10:31:30Z","created_by":{"first_name":"Andrew","last_name":"Trousdale"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":12},"upvotes":{"total":1},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJTb3J0S2V5IjoiODkyMjFmZmY2NDQzNDkyODg2OTBjMjc2YTY4ZjM4OTEiLCJleHAiOjE3NDIyMDYwNTV9.uLkpdCabZHv1izkWg-Z-JdB4E5HY6Mf199OiBquoMCI"},"dataUpdateCount":1,"dataUpdatedAt":1742119655179,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["posts-list",{"limit":"10","page":"1","sort_by":"random","exclude_post_ids":"","tag_ids":"","statuses":"","type":"all","login":false}],"queryHash":"[\"posts-list\",{\"exclude_post_ids\":\"\",\"limit\":\"10\",\"login\":false,\"page\":\"1\",\"sort_by\":\"random\",\"statuses\":\"\",\"tag_ids\":\"\",\"type\":\"all\"}]"}]},"children":["$","$L28",null,{}]}],["$","h1",null,{"className":"opacity-0","children":"Idea Portal"}]]}]