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Our warehouse needs to know how many returns were requested on a daily basis so they can plan their resources accordingly. but it is not an option for now. It would be nice if we could build our own reports and schedule it. 

As a loyal Aftership customer, I am extremely disappointed to learn that integrating a new carrier requires an additional fee—a neither transparent nor customer-friendly policy. Carrier expansion should be a standard improvement to Aftership’s platform, not an extra cost passed onto paying customers. Why This Needs to Change: Improving Aftership Should Be Your Priority, Not an Upsell Adding new carriers benefits all Aftership users. Expanding carrier integrations should be part of Aftership’s ongoing development efforts, not a hidden fee imposed on individual customers. Hidden Costs Undermine Customer Trust Nowhere in Aftership’s pricing model is it clearly stated that carrier integration comes with additional fees. This lack of transparency frustrates users and creates an unexpected financial burden. Loyal Customers Deserve Better Customers who have trusted Aftership for their business operations should not have to pay extra to access a fundamental feature like carrier support. Proposed Solution: Aftership should eliminate extra fees for new carrier integrations and invest in expanding its platform instead of charging individual users. This would be part of its commitment to improving service for all customers. Clear, upfront disclosure of costs should be required if Aftership maintains this fee structure. If Aftership truly values its customers, this change must ensure a fair, transparent, and customer-centric experience.

Title: Feature request: Claude MCP connector for AfterShip Returns AfterShip Returns should offer an official Claude MCP connector. Claude already connects to Shopify, Gmail, Slack, and Google Drive, so many merchants run their daily operations through it. Returns data is the missing piece. Without a connector, teams still have to open the portal, find the return, and copy details into customer replies or reports by hand. A connector would make it possible to ask questions like: “What’s the status of the return on order #1234?” “Which returns from last week haven’t been refunded yet?” “What are the top return reasons this month?” “Which SKUs have the highest return rate?” Why it should be added: Faster customer service. “Where’s my refund?” emails could be answered in seconds using live return data. Fewer errors. Order numbers, tracking, and refund amounts would come straight from AfterShip instead of being copied manually. More accessible reporting. Small teams without a dedicated analyst could get insight from return data in plain language. A connected workflow. Returns would link up with the order, email, and team tools merchants already use with Claude. Keeps AfterShip central. As more operations move through AI assistants, the platforms that connect to them become the ones merchants depend on. Read-only access would be a strong starting point: return lookups, statuses, reasons, and refund/exchange outcomes. Actions like approving or rejecting requests could follow later, with confirmation steps built in.

It would be great if you could automate sending out the shipment tracking dashboard, and allow filters for that report, lijke the analysis report.  This enbales us to send the report to customers and others in our team as a live snapshot of their shipments. It consolidates all their shipments into one view so they don't have to track them individually each day. 

As a user, I'd like the ability to pull in tracking numbers to my dashboard by parcel account number so that I can view all shipments assigned to a specific or multiple parcel accounts.   For example I have 10 parcel accounts (4 with DHL and 6 with FedEx). I'd like the ability to utilize the parcel account number(s) instead of the API to pull in tracking associated with my parcel accounts.

Can we get an option to automatically restock the item based on resolution, not just when received. We still need to process, and inspect the item before we issue the refund, and we can't have our inventory adjusted upon recept. Thanks!

Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.

Background: * At the moment, a user with a specific domain can easily create a new organization when creating an account in AfterShip * We don’t indicate to this use that an existing organization is already linked to the same domain This can create confusion when member are trying to get access to an organization proactively (without being added by the current owner) * Hence we end up with support tickets from member not able to get access to their main org. Expectation: * Alert message during new inscription if we identify that the email domain is already used. * Eventually an option to send a request to the owner of the main org. * Possibility to delete the new account to avoid unnecessary org and member creations for our clients. * Could be active only for ENT client if we want to reduce the scope

As a merchant, I would like to charge the cost of return when the shopper chooses to replace the returned item.  aftership Returns provides Stripe checkout only for this scenario, but I don't have a Stripe account, I would like to use my Shopify checkout to charge the exchange upsell and cost of return. So that I don't have to open a Stripe checkout and manage two accounts (Shopify and Stripe checkout) at the same time.

Fast and reliable delivery plays a vital role in customer satisfaction for heavy equipment buyers. When products arrive on time and in perfect condition, it builds trust, reduces downtime, and encourages repeat business and brand loyalty.