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Hi there, We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks

Hello, We would like to identify the parcels that were delivered by secured delivery methods, and which ones. For example, was the parcel delivered with a Pin Code? With a QR Code? With a signature? This would allow to better measure Exceptions per delivery method, and size the opportunity of such services, on which we are completely blind today.

The problem: We can't process a return without the item's serial number, and many merchants selling electronics, equipment or warranty-backed products are in the same position. The only option today is to make comments required on every return reason. Customers can type anything to get past it, so our team still has to chase missing or wrong serial numbers by hand, which slows down refunds for everyone. The request: Let merchants add custom fields for each item on the returns page, with: The option to make a field required before the return can be submitted Why it matters: Correct information at the point of submission means fewer bad returns, less admin, quicker refunds and happier customers. It also makes AfterShip Returns a better fit for any brand that tracks returns by serial number, IMEI or batch code.

Please let me hide the ad carousel, I am happy to pay subscription or whatever to disable it. Thanks 

I am using the API for Zoho Inventory integration with Aftership. I would like the items on the shipping order of Zoho Inventory displayed on the shipment items of the email notifications to my customers. The shipments are created within Zoho Inventory and tracked by Aftership.

Hello,   We'd need User Interface in Greek language because we are selling in Cyprus and maybe in some months we'll start selling in Greece, so for us it's very important.   Thanks a lot.

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.   I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.

I want the order status to automatically change to "Completed" when the tracking code is entered in the AfterShip plugin in WooCommerce. Is it possible to achieve this through the plugin settings, or is there a snippet that can help me make it happen?

I want to be able to mask certain words such as 'flight'and ''import'', or ''customs''. As for EU customers this is not relevant infromation and they faster think goods are from china and want to return faster. When they see basic info and a EDD they are assured everything is good. They dont neem more info.

I would like to view the chart showing reasons for late shipments in the current on-time report that I am using.