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ACI EXPRESS

Salil Gupte
March 22, 2026 at 12:50 pm
Please add the shipping company ACI EXPRESS, which is based in South Korea. They have partnerships with multiple overseas shipping companies, and a lot of merchandise is being shipped through ACI Express to the USA and the Middle East, especially after the implementation of tariffs in the USA.
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Estimated delivery date for return shipments on Returns Dashboard

Jason Ma
February 3, 2025 at 10:12 pm
Consider leveraging Estimated Delivery Dates for Return Shipments as a column on the Returns Dashboard
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Add ability to be able to upload separate Desktop and Mobile images for the returns tracking page

Jeremy Bobbitt
February 3, 2025 at 7:28 pm
Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below. Returns > Customizations > Returns page    
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Accurate tracking

Sara Sellar
September 4, 2025 at 7:59 pm
My package is currently reading that it is out for delivery in my area, but is still showing to be located in a totally different country so the tracking needs to be updated and fixed because this has been an ongoing issue that I've contacted them about for support and it's still reading the same way
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"Back Button" on RC Portal is not clear or prominent enough

Jason Ma
January 31, 2025 at 6:49 pm
The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page. 
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Manually add orders not yet shipped

Emily Kell
March 5, 2026 at 12:34 am
I don't want to sync my email, so it would be great to be able to add a record for items that I've ordered but haven't shipped yet. I can then edit/update the shipment when the tracking number is available. 
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Search Facility When Exchanging A Product

Mark Logan
July 9, 2026 at 3:44 pm
When exchanging a product, you have to pick from a list of products, sorted by the most recently created products. There's no search facility. This is particularly problematic when you have an old sku that comes in every season and it is buried deep in the list
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Add Vinted Go Shipping to the Shipping list

Maxime Laffez
August 10, 2026 at 11:48 am
Hello, Could you add Vinted Go shipping to the shipping list in the next update, please? It's a very very good app to follow shipping. Thanks's in advance Best regards 
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Fix phone number issues

Nick Lehner
July 28, 2026 at 4:39 pm
Some customers enter +1 before their phone number when requesting a return or exchange. This causes the shipping label to fail to generate and creates frustration for the customer and extra work for me. I would like the system to correct the phone number to allow successful label generation.
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Free shipping thresholds customization

Avery Bailey
April 28, 2024 at 7:42 pm
I want to fully customize different free shipping thresholds for different currencies/regions.   This would better compensate for my shipping costs in different currencies and may also increase the order value.
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