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Currently OTD report, reports the complete journey so the avereage time can fluctuate based on how long it takes for customers to collect their order.  We need to report on the carrier performance and then the time it takes to collect.  It would be good to have  a PUDO report that breaks down : average transit time to collection point   Average time waiting for collection    If we expand our PUDO options in Europe it would be a good indication 

I am utilizing Smile to develop the Reward program for our business. This year, I aim to motivate members to increase their reviews by integrating Reviews into the reward system as bonus incentives. This will allow our members to accumulate extra points by sharing feedback for their purchases.

Good morning, When viewing notification emails on a mobile device, the background colour only appears at the top as a small strip. As a result, the background colour on the sides and beneath the email is completely lost. I therefore propose hiding the background area entirely on mobile, displaying only what is within the content background, which is the main body of the email. Thank you.

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.

Titles should update with count of items in the section so you know it's updating and should be clicked on. 

I want all orders over $30 to show a shipping fee of only $2, because this is subsidized by TikTok.

Hello,   We'd need User Interface in Greek language because we are selling in Cyprus and maybe in some months we'll start selling in Greece, so for us it's very important.   Thanks a lot.

GM is there a way to close an exception order rather than a total delete?

FedEx has master tracking numbers which can have multiple tracking numbers under 1 tracking numbers. I'd like to be able to add a group of numbers to a group, or master number, and it should be collapsable so I can open it and look at all attached tracking numbers.