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FedEx has master tracking numbers which can have multiple tracking numbers under 1 tracking numbers. I'd like to be able to add a group of numbers to a group, or master number, and it should be collapsable so I can open it and look at all attached tracking numbers. 

Suggestion: Add Lazada Express (LEX MY / LEL) Support for Malaysia   Hi,   I would like to suggest adding Lazada Express (LEX MY / LEL) as a supported courier/carrier on your app and website.   Lazada Express is the official delivery courier used by Lazada in Malaysia, similar to how SPX Express / Shopee Express is the official courier for Shopee. Many Lazada shipments in Malaysia are handled by LEX, so having direct tracking support would be very useful for Malaysian users.   The official LEX Malaysia tracking website is: https://lex.com.my/   For testing purposes, you can use these example tracking numbers:   LXST191548638MY MYMPA257159996   I hope you can consider implementing Lazada Express (LEX MY / LEL) support soon. As Lazada is widely used in Malaysia, I believe many users would appreciate being able to add and track their LEX shipments directly through your app and website instead of having to visit the LEX website separately.   Thank you for considering this suggestion. I hope LEX MY support can be added in a future update!

I would like to include the RMA number barcode on the returns label. This way, upon receiving the returns label at my warehouse, I can simply scan the barcode to retrieve the RMA number. Subsequently, I can use this number to efficiently locate the corresponding RMA information within the returns system. This process will significantly enhance the operational efficiency of our RMA procedures.

Currently OTD report, reports the complete journey so the avereage time can fluctuate based on how long it takes for customers to collect their order.  We need to report on the carrier performance and then the time it takes to collect.  It would be good to have  a PUDO report that breaks down : average transit time to collection point   Average time waiting for collection    If we expand our PUDO options in Europe it would be a good indication 

Instead of directly integrating Aftership with Gmail, I would like to send my emails with package information to an aftership email address associated with my account, for aftership to parse and automatically show tracking information. 

As a merchant, I would like to charge the cost of return when the shopper chooses to replace the returned item.  aftership Returns provides Stripe checkout only for this scenario, but I don't have a Stripe account, I would like to use my Shopify checkout to charge the exchange upsell and cost of return. So that I don't have to open a Stripe checkout and manage two accounts (Shopify and Stripe checkout) at the same time.

Compared to AfterShip Tracking, Returns currently lacks key customization capabilities: * No page segmentation (by market, country, store, customer type, etc.) * No way to associate a return with a specific store * No configurable notification flows based on return status or parameters The absence of these settings significantly limits customization for clients and prevents them from offering tailored return experiences. Suggestion: Introduce advanced configuration options similar to Tracking, including: * Segmented return pages based on defined parameters * Store-level return association and rules * Conditional notification flows triggered by return events and attributes These improvements would greatly enhance flexibility, customer experience, and alignment across the AfterShip product suite.

We want the feature for referral program page through which we can dedicated referr to the customers and one affiliate program for our influencer through which they can track their progress and commisions. 

Hello AfterShip Team, We run an e-commerce platform that sells digital licenses and premium accounts (our store is https://accountlicense.ir/). We are looking to use AfterShip to manage our post-purchase experience and customer tracking, but we've run into a limitation because our products are purely digital. Currently, AfterShip is heavily tailored toward physical goods with carrier tracking numbers. Since we deliver license keys and credentials digitally (via email/SMS), we would love to see a dedicated "Digital Delivery Flow" in AfterShip. Specifically, it would be amazing to have: 1. A tracking page layout optimized for digital goods that displays license activation instructions or download links instead of shipping carrier maps. 2. Webhook and API triggers that update the order status to "Delivered" when the digital product is sent to the customer's portal or inbox. 3. Custom post-purchase emails specifically designed to track when a customer reveals or views their digital key. This feature would be incredibly helpful for digital merchants like us. Currently, adapting standard physical tracking for a site like https://accountlicense.ir/ requires confusing workarounds. Are there any plans to support customized tracking portals for digital-only products in your roadmap? Thank you!

On the tracking dashboard customers/users need to be able to click to grab, then drag and drop the order we desire our packages to be in.