Share your ideas with us

We value your insights on AfterShip products and features. Let's innovate together!

Filter ideas

Multiple Tracking Numbers - Comma Separated

Oliver Mortimer
October 25, 2024 at 12:22 pm
When I receive tracking from suppliers, I add manually to AfterShip.  Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated.   When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc.   Below example for tracking number 123456789 and 987654321  
Submitted
0
0

Add ability to block a return and direct customer to warranties

Jeremy Bobbitt
February 3, 2025 at 8:18 pm
Add the ability to block a return and direct the customer to the warranty portal. Bonus if you could log the customer in and auto fill information.   Potential Mockup Potential User Experience
Submitted
0
0

Add Vinted Go Shipping to the Shipping list

Maxime Laffez
August 10, 2026 at 11:48 am
Hello, Could you add Vinted Go shipping to the shipping list in the next update, please? It's a very very good app to follow shipping. Thanks's in advance Best regards 
Submitted
0
0

API Integration for Instagram Feed

Andrew Bird
August 14, 2025 at 12:47 pm
I'd like to log an enhancement request for the Tracking page editor. Currently the section where we add social media connectors is limited in connection options. Specifically for Instagram (which is a really cool feature) the only way to connect is using our own credentials (user name/password login). This is an unacceptable option as it exposes us to being hacked and is a security concern obviously. The better way to do this is via Instagram's API connection: https://developers.facebook.com/docs/instagram-platform. Can you please log that as a high priority enhancement request? Should we decided to stay with AfterShip, this will be a critical branding requirement.
Accepted
0
0

Increase Bulk Search Limit

Michaela Kelly
April 2, 2025 at 10:41 am
Is it possible to increase the bulk search limit from 50? We often have to peform bulk search a number of times to retrieve the data that we're looking. 
Delivered
0
0

Customs clearance fees charged by shipping carriers

Yuichi Tanaka
August 27, 2026 at 12:14 pm
We are able to retrieve shipping rates for each carrier, but we would also like customs clearance fees and other charges available through each carrier’s API to be integrated via API as well. This is especially important for DDP shipments. Some information that can be retrieved through the carrier APIs cannot be retrieved through AfterShip, which means we would need to connect to each carrier’s API separately.
Submitted
0
0

Title: Integrate ParcelApp for Unified Tracking – One Tracking Number for Multiple Carriers

Mario Labault
March 3, 2025 at 10:27 pm
Description: Aftership is a powerful tracking solution, but one major limitation is its inability to seamlessly track shipments handled by multiple carriers under a single tracking number. This creates gaps in tracking visibility, especially for cross-border shipments, multi-leg deliveries, or packages transferred between courier services. Why Aftership Needs ParcelApp Integration ParcelApp is a cutting-edge tracking solution that can consolidate multiple carrier updates into a single tracking number, ensuring a continuous, uninterrupted tracking experience—something Aftership currently lacks. Integrating ParcelApp into Aftership would provide several benefits: One Tracking Number, Full Visibility Many shipments pass through multiple carriers (e.g., a package starts with FedEx, then transfers to USPS). ParcelApp aggregates tracking data across different couriers, allowing customers to track their shipments without needing multiple tracking numbers or checking different carrier websites. Eliminate Tracking Gaps & Improve Accuracy Currently, when a package changes carriers, Aftership often loses visibility until the new carrier scans the shipment. With ParcelApp’s integration, tracking would remain consistent, even if the carrier changes mid-transit. Essential for Cross-Border and Dropshipping Businesses Global commerce relies on multi-carrier logistics. Many eCommerce sellers and dropshipping businesses depend on third-party logistics providers (3PLs) that transfer packages between multiple carriers before final delivery. ParcelApp ensures that customers don’t lose visibility just because a package has switched to a new courier. Enhanced Customer Experience & Reduced Support Inquiries When customers see tracking gaps, they flood support teams with "Where is my order?" questions. By integrating ParcelApp, Aftership can provide end-to-end tracking accuracy, reducing customer frustration and cutting down unnecessary support requests. Proposed Solution: Integrate ParcelApp (https://parcelsapp.com/) directly into Aftership’s tracking system to allow shipments with multiple carriers to be tracked under a single tracking number. Ensure that ParcelApp's multi-carrier tracking capabilities work seamlessly within Aftership’s dashboard, API, and branded tracking pages. Offer this as a standard feature for all Aftership users, as it enhances the core value of Aftership by improving tracking consistency, accuracy, and customer satisfaction. By adding this integration, Aftership would take a huge leap forward in solving a major pain point for businesses and customers alike, making it an even more indispensable tracking solution in the logistics and eCommerce space.
Submitted
0
0

Enhancement Request: Advanced Customization for AfterShip Returns

Thomas Peigné
May 11, 2026 at 12:24 pm
Compared to AfterShip Tracking, Returns currently lacks key customization capabilities: * No page segmentation (by market, country, store, customer type, etc.) * No way to associate a return with a specific store * No configurable notification flows based on return status or parameters The absence of these settings significantly limits customization for clients and prevents them from offering tailored return experiences. Suggestion: Introduce advanced configuration options similar to Tracking, including: * Segmented return pages based on defined parameters * Store-level return association and rules * Conditional notification flows triggered by return events and attributes These improvements would greatly enhance flexibility, customer experience, and alignment across the AfterShip product suite.
Submitted
0
0

希望Back in Stock的Subscription button可以在多语言版本下显示。

Elegoo Store
March 12, 2025 at 3:34 am
在英语版本下,缺货订阅按钮会正常显示:https://eu.elegoo.com/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588 在法语及其他语言版本下,缺货订阅按钮未显示:https://eu.elegoo.com/fr/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588
Submitted
0
0

API for SMS

Zoltan Rab
September 15, 2026 at 4:10 pm
I would find it very useful if I could pull the SMS communication metadata using an API. Currently it is only available as a download from the portal which makes automation impossible.
Submitted
0
0