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We value your insights on AfterShip products and features. Let's innovate together!
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Set transit time as a trigger of reviews
David Mitchell
February 25, 2024 at 10:28 am
Perhaps with Aftership Reviews, we could set a custom rule where if the transit time is exceeds X days, the platform won't initiate reviews.
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Drag and drop package order
B F
April 11, 2026 at 1:05 am
On the tracking dashboard customers/users need to be able to click to grab, then drag and drop the order we desire our packages to be in.
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Send a returned - refunded email to the customer when marked in Aftership as received
Ash Ash.Com
May 13, 2026 at 1:30 pm
1. customer is NOT receiving any email from Aftership when a return has been received, refunded and resolved.
2. We are getting chargebacks from customers claiming they were not notified and advised a refund was on its way.
3. their bank (JPM) has sided with customers even though we have shown the ARP info from the return details.
4. An email advising of a received and pending refund would be quite helpful.
5. ALL other companies send these emails of pending refund, except Aftership/Shopify does not.
6. Its creating a lot of work and loss of revenue for our company.
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Perhaps AI can help me select videos to showcase?
Ella Green
July 1, 2024 at 9:30 pm
The same videos are displayed to shoppers on my collection page or recommendation widgets. I want greater exposure to alternative products and videos, but selecting which ones to display and updating them regularly feels overwhelming.
Furthermore, testing to determine which video garners the most traffic is even more challenging. I have no idea if my efforts will result in sales. If only there is a tool could help!
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Mask words
De Lampfabriek NL
June 27, 2025 at 10:15 am
I want to be able to mask certain words such as 'flight'and ''import'', or ''customs''.
As for EU customers this is not relevant infromation and they faster think goods are from china and want to return faster. When they see basic info and a EDD they are assured everything is good. They dont neem more info.
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Automated Restock
Daniel Kinsella
October 1, 2024 at 4:49 pm
Can we get an option to automatically restock the item based on resolution, not just when received. We still need to process, and inspect the item before we issue the refund, and we can't have our inventory adjusted upon recept. Thanks!
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Create Claim API for Warranty
Kelvin Lee
January 23, 2026 at 2:05 am
Expose an REST API for creating Warranty Claims.
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Tracking dynamic updates for Emails
Sophia Anderson
March 8, 2024 at 3:29 pm
I guess for shipping emails sent out to my customers, it would be nice to have dynamic info that updates as the package progresses through the network. I also want all my existing emails to stay current.
The reason is simply that I wanna give my customers a unified experience by delivering consistent messages to them. I believe this will help with my customer satisfaction.
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Integration with Royal Mail
Nicholas Bowker
January 22, 2025 at 9:04 am
Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.
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