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"Back Button" on RC Portal is not clear or prominent enough
Jason Ma
January 31, 2025 at 6:49 pm
The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page.
Submitted
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Integrate with Smile.io
Ryan Collins
March 27, 2024 at 5:45 pm
I am utilizing Smile to develop the Reward program for our business. This year, I aim to motivate members to increase their reviews by integrating Reviews into the reward system as bonus incentives. This will allow our members to accumulate extra points by sharing feedback for their purchases.
Submitted
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Personalized discount display rule
Lucas Scott
May 8, 2024 at 9:26 pm
So, as a seller who often runs campaigns, I would love to have a cool discount setup that can be customized based on how customers behave.
For example, I could keep discounts hidden for shoppers with shopping carts over $1,000 but display them for those who have smaller carts, so that they would shop more to get a better discount.
This strategy can be effectively applied to our product recommendations, enhancing conversion rates and boosting average order values.
Planned
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Feature Request: Add "GLS Canada" to Enhanced MPS Visibility Supported List
Hieu Huynh
January 22, 2026 at 9:41 am
1. What is the context?
* We are currently a Premium plan subscriber operating a high-volume merchant shipping 68% of our Canadian orders via GLS Canada. We are looking to utilize the Enhanced MPS Visibility feature to improve our customer experience.
* Currently, your documentation lists carriers like FedEx, UPS, and DHL as supported for MPS, but GLS Canada is excluded. When we contacted support, we were told this is due to "carrier limitations.
2. What issue do you want to address?
We believe the "carrier limitation" rationale may be outdated or incorrect because AfterShip is already successfully pulling data for GLS child packages.
* Evidence: On GLS Canada tracking number P97186751, AfterShip retrieves events for both Package 1 (Delivered Nov 21) and Package 2 (Delivered Nov 19).
* The Problem: Because GLS Canada is not on your "Supported Carriers" list for MPS logic, your system aggregates these distinct events into a single "scrambled" timeline instead of separating them into tabs.
* The Gap: The data exists in your system; the parsing logic to separate "Master" vs. "Child" is simply missing for this specific carrier.
3. What outcome do you expect?
* We request that the product team add GLS Canada to the Enhanced MPS Visibility supported carrier list
* We need the system to recognize the child packages it is already detecting and display them in separate tabs (Piece 1, Piece 2), just as it does for FedEx or UPS.
4. Who will benefit from your idea?
* Merchants: This allows Canadian merchants to use your Enterprise MPS features for their dominant carrier, reducing support tickets regarding "confusing" status updates.
* AfterShip: It improves the value of your Enterprise plan for the Canadian market by supporting the region's major logistics provider.
Submitted
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How Fast Delivery Impacts Customer Satisfaction for Heavy Equipment
Alex Liam
October 28, 2025 at 1:53 pm
Fast and reliable delivery plays a vital role in customer satisfaction for heavy equipment buyers. When products arrive on time and in perfect condition, it builds trust, reduces downtime, and encourages repeat business and brand loyalty.
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希望Back in Stock的Subscription button可以在多语言版本下显示。
Elegoo Store
March 12, 2025 at 3:34 am
在英语版本下,缺货订阅按钮会正常显示:https://eu.elegoo.com/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588
在法语及其他语言版本下,缺货订阅按钮未显示:https://eu.elegoo.com/fr/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588
Submitted
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Sync the customer's username from the TTS orders to Shopify.
Luke Gray
April 20, 2024 at 2:09 pm
We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob.
If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.
Submitted
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Enhancement Request: Advanced Customization for AfterShip Returns
Thomas Peigné
May 11, 2026 at 12:24 pm
Compared to AfterShip Tracking, Returns currently lacks key customization capabilities:
* No page segmentation (by market, country, store, customer type, etc.)
* No way to associate a return with a specific store
* No configurable notification flows based on return status or parameters
The absence of these settings significantly limits customization for clients and prevents them from offering tailored return experiences.
Suggestion:
Introduce advanced configuration options similar to Tracking, including:
* Segmented return pages based on defined parameters
* Store-level return association and rules
* Conditional notification flows triggered by return events and attributes
These improvements would greatly enhance flexibility, customer experience, and alignment across the AfterShip product suite.
Submitted
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Add Order Grouping by Store and Custom Groups
Mohd Faizan
September 30, 2025 at 8:56 am
It would be very helpful to have an option to group orders by store/company name (e.g., all Amazon orders together, all eBay orders together, etc.).
This way, I could collapse or expand groups and quickly view only the orders I want.
Additionally, it would be great if users could create their own custom groups for even more flexibility.
Accepted
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