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Influencer referral previews are off-brand and damaging to our image

Johan Slabert
October 1, 2025 at 12:04 pm
The current OpenGraph meta preview generated by AfterShip's referral link system is unacceptable. We run a professional e-commerce business in South Africa selling premium seat covers, yet the influencer link preview looks like a child’s sticker book. Confetti, a USD coupon graphic, and a generic "Get special offers" line? Completely irrelevant, off-brand, and frankly embarrassing when shared by influencers. This isn’t just a design problem. It reflects poorly on our business when our partners share this link on Facebook and social platforms. It gives the impression of an unprofessional or scammy brand — damaging our credibility and costing us leads. We don’t even use USD as our currency. Why are you pushing American coupon-style banners to international stores?
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Manually add orders not yet shipped

Emily Kell
March 5, 2026 at 12:34 am
I don't want to sync my email, so it would be great to be able to add a record for items that I've ordered but haven't shipped yet. I can then edit/update the shipment when the tracking number is available. 
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Exporting Reports for Notifications

Nicole Steever
June 3, 2025 at 6:40 pm
Can we have a way to export the report of the notifications? So for example, I would love to be able to export the list of people who had bounced emails for our shipping notifications or even to export the list of folks who did not open the message. 
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Notification before wine is shipping

Daniel Hauck
December 9, 2025 at 3:29 pm
A notification to give the customer the opportunity to change their requested ship date. This allows wineries to change the date without re-directing.  Using the RSD and sending a notification 3 days or so before. 
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Returns Order Item Display - Customize Blocklist Error Message Based on Order Items

Jason Ma
February 13, 2025 at 9:45 pm
Brand noted they’d like to be able to clearly communicate why certain Products are on the Blocklist - instead of the general text we have in place, without specifically making the customer review the Policy as a whole. Asking if we could define the error at the Blocklist Product Tag entry level. If the value is left blank, use default content.   Current state: After end consumer logs in with Order, non returnable items are greyed and out and we show at the line level a message that states "Does not comply with our return policy."   Desired State: After end consumer logs in with Order, non returnable items are greyed and out and we show at the line level a message from a configurable setting within RC where we can pass SKU or Product Category specific messages that state why an item is nt returnable like "Digital Goods are not returnable" or "Bundled Item cannot be returned" or "Last years models are not returnable but warranty available".   We'd like to be able to configure our own blocklist message for order item display when the end consumer logs into RC.
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Estimated delivery date for return shipments on Returns Dashboard

Jason Ma
February 3, 2025 at 10:12 pm
Consider leveraging Estimated Delivery Dates for Return Shipments as a column on the Returns Dashboard
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Shipments Header

Jana Churich
October 25, 2024 at 4:12 pm
Titles should update with count of items in the section so you know it's updating and should be clicked on. 
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How Fast Delivery Impacts Customer Satisfaction for Heavy Equipment

Alex Liam
October 28, 2025 at 1:53 pm
Fast and reliable delivery plays a vital role in customer satisfaction for heavy equipment buyers. When products arrive on time and in perfect condition, it builds trust, reduces downtime, and encourages repeat business and brand loyalty.
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Add ability to block a return and direct customer to warranties

Jeremy Bobbitt
February 3, 2025 at 8:18 pm
Add the ability to block a return and direct the customer to the warranty portal. Bonus if you could log the customer in and auto fill information.   Potential Mockup Potential User Experience
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Please alliw swipe back

Robert T. Edmiston
August 3, 2026 at 2:09 pm
Could you please make a slight programming change, could you please allow swipping back to the main list of packages once you looked at a package info    iOs
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