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Hello AfterShip team, We use the AfterShip Post-Purchase connector in Claude to automate our daily delivery follow-up, and it works very well for shipments. However, the connector currently only exposes shipments (trackings) and returns. Orders without a tracking number are not accessible, although they are visible in the AfterShip admin under Tracking > Orders. Our use case: every morning we want to detect orders that are still "Unfulfilled" (or "Partially fulfilled") more than 2 business days after the order date, and that have no tracking yet, so we can follow up with our suppliers. Could you add the following to the MCP connector? 1. A list_orders tool with filters on fulfillment status (unfulfilled, partially fulfilled), order status (open / canceled), order date (placed_at) and order number. 2. For each order: fulfillments with their trackings (to know whether a tracking exists), line items, customer, tags and order notes. 3. Access to the internal comments added on an order (the "Comments" section of the order page), so we can exclude orders already handled by our team. 4. If possible, order-level custom fields (e.g. our "isBackorder" flag, which today only exists on shipments). Is this on your roadmap? In the meantime, is there another supported way (API endpoint, scheduled export or webhook) to get this list of unfulfilled orders automatically? Thank you for your help.

I was just tracking my packages and thought of something and was like man I wish there would be different layouts or sorting options. Like if I could sort it by ETD Dates, etc rather than just having them all listed and me doing the mental math of 3 days from now would be Friday, etc. Since of our would be able to be listed by delivery date I would know what packages I need to be on the lookout for that day at an early glance.

Hi there,    We’re planning to fully transition to your warranty return platform and would like to see the following improvements: * Dynamic Reference Lines on Return Shipping Labels: We’d like the option to add customizable reference lines on shipping labels. While there are default placeholders available, we need a more flexible solution to include internal notes that will help us organize returns efficiently. * Delayed Replacement Order Processing: We’d prefer the ability to process a replacement order without sending it to Shopify until the carrier marks the warranty return as “en route.” * Regex Validation for Warranty Intake Form: Adding regex validation would help us ensure inputs follow specific formats, such as order numbers or serial numbers, for better accuracy.

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.

Aftership agent is powerful and will be more in the future. In that future, MCP protocol connection is a must. It's a game changer! So customers (us) can connect their agents with Aftership.

I would like to include the RMA number barcode on the returns label. This way, upon receiving the returns label at my warehouse, I can simply scan the barcode to retrieve the RMA number. Subsequently, I can use this number to efficiently locate the corresponding RMA information within the returns system. This process will significantly enhance the operational efficiency of our RMA procedures.

I hope to insert a form in the email, allowing customers to fill out the form directly within the email.   For example, if there are some events or new product launches, I would like to invite users to participate and collect information on whether they are interested or not.

Hello, We would like to identify the parcels that were delivered by secured delivery methods, and which ones. For example, was the parcel delivered with a Pin Code? With a QR Code? With a signature? This would allow to better measure Exceptions per delivery method, and size the opportunity of such services, on which we are completely blind today.

The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page. 

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.   I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.