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personalize reporting and scheduling
nailin yang
July 16, 2025 at 9:05 am
Our warehouse needs to know how many returns were requested on a daily basis so they can plan their resources accordingly. but it is not an option for now. It would be nice if we could build our own reports and schedule it.
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PUDO Report
Matt Parker
April 16, 2025 at 11:44 am
Currently OTD report, reports the complete journey so the avereage time can fluctuate based on how long it takes for customers to collect their order.
We need to report on the carrier performance and then the time it takes to collect.
It would be good to have a PUDO report that breaks down :
average transit time to collection point
Average time waiting for collection
If we expand our PUDO options in Europe it would be a good indication
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Exception Orders
Crystal Johnson
February 4, 2026 at 4:39 pm
GM is there a way to close an exception order rather than a total delete?
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Include a SKU column - Returns Dashboard
Lewis Steen
March 21, 2025 at 10:19 am
It would be useful to have a Sku column amognst the list when editing the returns dashboard. The image of the item is useful but often the item is enclosed in a boxed which is marked with the sku. Therefore at first glance, the sku is seen before the physical item.
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Analytics for Gift Tracking Page
C X
December 15, 2025 at 12:23 pm
It would be really useful to see how often the Gift Tracking Page is actually being used, separately from the regular tracking page.
At the moment, it’s hard to tell uptake or performance unless the page has a unique URL or rely on Google Analytics. Having native reporting in AfterShip would make this much easier.
Ideally this would show:
- Views and unique visitors for the gift tracking page
- How it compares to the standard tracking page
- Basic engagement (e.g. CTA clicks)
This would help merchants understand adoption and value of the gifting feature much more clearly.
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Customs Clearance
Cresilda Caintic
July 15, 2025 at 8:49 am
Hi, I hope you can include a column where users can also see "WHEN" the order arrived in customs clearance and "WHEN" it was released. I am referring to ALL orders, not just the delayed orders.
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Missing pin feature
Nishant Dhiman
August 14, 2026 at 4:43 am
Image 1 — Shipment Selection & Pin Icon Behavior (pictures attached)
When selecting shipments, the Pin icon should remain clean, clear, and fully visible when up to three shipments are selected.
Once the user selects more than three shipments, the Pin icon should become visually disabled—either blurred, faded, or hidden—to clearly communicate that the action is unavailable.
Please also indicate where the attached reference image should appear in relation to the Pin icon so that its placement and visual hierarchy are clear.
Image 2 — Pin Option Within the Shipment Menu (pictures attached)
When the user opens any shipment and clicks the three-dot (⋮) menu, the following options should be displayed:
1:- Edit Shipment
2:- Mark as Delivered
3:- Pin at Top
4:- Delete
The Pin at Top option should be presented as a polished, intuitive action within the existing menu, maintaining a premium and consistent user experience.
Thanks and Regards
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Drag and drop package order
B F
April 11, 2026 at 1:05 am
On the tracking dashboard customers/users need to be able to click to grab, then drag and drop the order we desire our packages to be in.
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Support upload documents through the Shipping API.
Riley Foster
March 5, 2024 at 2:53 am
As a merchant, I aim to provide Aftership with supplementary shipping documents for the creation of shipping labels. By submitting these additional documents to Aftership, they can be forwarded to the carrier during the label creation process within the carrier's system.
These shipping labels and accompanying documents are essential for shipping activities, particularly for cross-border customs declaration purposes.
Planned
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