Share your ideas with us

Can we have a way to export the report of the notifications? So for example, I would love to be able to export the list of people who had bounced emails for our shipping notifications or even to export the list of folks who did not open the message. 

I guess for shipping emails sent out to my customers, it would be nice to have dynamic info that updates as the package progresses through the network. I also want all my existing emails to stay current.   The reason is simply that I wanna give my customers a unified experience by delivering consistent messages to them. I believe this will help with my customer satisfaction.

When using the mobile App, currently shipments remain visible in the tracking list even after they have been delivered. Over time, this can make the main tracking screen feel cluttered, especially for users who receive a large number of packages. It would be very helpful to have an option to: - Archive delivered shipments manually, or - Automatically move delivered shipments to an archive after a certain period of time. This would allow users to keep their active tracking list clean and focused on packages that are still in transit, while still retaining access to past deliveries when needed.   Thank you,

Some customers enter +1 before their phone number when requesting a return or exchange. This causes the shipping label to fail to generate and creates frustration for the customer and extra work for me. I would like the system to correct the phone number to allow successful label generation.

FedEx has master tracking numbers which can have multiple tracking numbers under 1 tracking numbers. I'd like to be able to add a group of numbers to a group, or master number, and it should be collapsable so I can open it and look at all attached tracking numbers. 

Add the option to pay online ~ $2 at checkout for free returns and extended warranty later.    Add tags to people / allow different RMA flow for those who optin to this. 

Please add the shipping company ACI EXPRESS, which is based in South Korea. They have partnerships with multiple overseas shipping companies, and a lot of merchandise is being shipped through ACI Express to the USA and the Middle East, especially after the implementation of tariffs in the USA.

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.

I want all orders over $30 to show a shipping fee of only $2, because this is subsidized by TikTok.

Hi there, We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks