Hello to Aftership team,
I am from Fabricdekho.com. I am here to write a request for providing a return request button along with seller approval so that return could be the easy process. As return is a difficult process as of now. Customer need to request again n agian to seller. We should work on this so we can ease the process of return.
Thanks.
Currently the aftership is one way communication making it diffucult for business to see integrated full status at one place again when customer login to their shopify page they see status of item still on the way as shopify stops at fullfilled stge. Though the track order option by Aftership is good it is still a bad customer experience.
Brand noted they’d like to be able to clearly communicate why certain Products are on the Blocklist - instead of the general text we have in place, without specifically making the customer review the Policy as a whole.
Asking if we could define the error at the Blocklist Product Tag entry level. If the value is left blank, use default content.
Current state: After end consumer logs in with Order, non returnable items are greyed and out and we show at the line level a message that states "Does not comply with our return policy."
Desired State: After end consumer logs in with Order, non returnable items are greyed and out and we show at the line level a message from a configurable setting within RC where we can pass SKU or Product Category specific messages that state why an item is nt returnable like "Digital Goods are not returnable" or "Bundled Item cannot be returned" or "Last years models are not returnable but warranty available".
We'd like to be able to configure our own blocklist message for order item display when the end consumer logs into RC.
Currently it's possible to view returns analytics only per 1 store at a time. It would be great to be able to select multiple stores and have a consolidated view on returns.
After RMA is created, admin needs the ability to edit details of the return. Including:
1. 1. editing products on return
2. editing customer email/address details
3. add remove return fees prior to receipt of return
Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.
Could you please make a slight programming change, could you please allow swipping back to the main list of packages once you looked at a package info
iOs
Currently OTD report, reports the complete journey so the avereage time can fluctuate based on how long it takes for customers to collect their order.
We need to report on the carrier performance and then the time it takes to collect.
It would be good to have a PUDO report that breaks down :
average transit time to collection point
Average time waiting for collection
If we expand our PUDO options in Europe it would be a good indication
I have built a website to publish articles about local business services. Can you tell me how I can rank my website? Is there any SEO expert who can help? The website is built on a custom Laravel framework.
When I receive tracking from suppliers, I add manually to AfterShip. Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated.
When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc.
Below example for tracking number 123456789 and 987654321