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UI in Greek language
Raúl Morales
June 15, 2026 at 1:32 pm
Hello,
We'd need User Interface in Greek language because we are selling in Cyprus and maybe in some months we'll start selling in Greece, so for us it's very important.
Thanks a lot.
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Value Log for Orders In Transit
Nicholas Brusseler
August 7, 2026 at 6:01 pm
I want to be able to show values and total value of anything that is currently in transit, out for delivery and delivered so i can manage my insurance process of total value out at a given time
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Influencer referral previews are off-brand and damaging to our image
Johan Slabert
October 1, 2025 at 12:04 pm
The current OpenGraph meta preview generated by AfterShip's referral link system is unacceptable. We run a professional e-commerce business in South Africa selling premium seat covers, yet the influencer link preview looks like a child’s sticker book. Confetti, a USD coupon graphic, and a generic "Get special offers" line? Completely irrelevant, off-brand, and frankly embarrassing when shared by influencers.
This isn’t just a design problem. It reflects poorly on our business when our partners share this link on Facebook and social platforms. It gives the impression of an unprofessional or scammy brand — damaging our credibility and costing us leads.
We don’t even use USD as our currency. Why are you pushing American coupon-style banners to international stores?
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Export using screen layout
mlee
October 2, 2024 at 6:46 pm
When exporting, it would be handy if there was a third Data Format option. In addition to Standard and Custom, something like “Same as current display” or something like that. An option that would create the csv or xlsx file with the same columns in the same order that are displayed in the current view on the web page.
I find myself adding or removing columns in the dashboard in order to see what I want to look at but, if I want to then export it, I need to either recreate the view again in the export wizard (which isn’t always even possible) or export it standard and move stuff around in excel.
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Send emails with tracking information
Thomas George
October 29, 2025 at 1:40 am
Instead of directly integrating Aftership with Gmail, I would like to send my emails with package information to an aftership email address associated with my account, for aftership to parse and automatically show tracking information.
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Branded Customization of Returns Notifications
Andrew Bird
August 15, 2025 at 12:41 pm
There is a massive discrepancy between the notificaiton customization capabilities within the Tracking module and the Returns module. In the Returns module, all you can do is update the messaging. There is no ability to alter colours, add logos, images, or otherwise truly 'brand' the notifications. All of this exists in the Tracking module. Recommendation is that you port over the same functionality into the Returns module ASAP. Those notification emails are currently a horrific customer experience.
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Preview and Explanation of Merchandising Strategies
Amelia Robinson
July 15, 2024 at 11:13 pm
While using personalization, I want to understand the actual product results generated by these algorithms and the reason behind the chosen product displays for shoppers.
If I can preview the recommendation results in the admin, it would reduce uncertainty, ensure optimal outcomes, and improve my marketing strategies to boost conversions.
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Searchable Idea Portal
Andrew Bird
August 15, 2025 at 12:43 pm
Seems like a basic thing, but when I have an enhancement I'd like to submit, I want to ensure I don't duplicate someone else's submission. Obviously that's why there is an 'upvote' button. The only way to determine if there is something worth upvoting is to scroll through the entire list from top to bottom.
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Warranty Flow Improvement - Label & No Label notification
Jason Ma
February 3, 2025 at 7:26 pm
When a warranty is approved, you can choose to include an label. In the “Warranty claim approved” email, there is no ability to account for this decision. We would need to add an ability to have wording around a label being included as well as a label not being included. Below is an example email we have now.
Two ways this could be addressed:
1. Split this notification into 2 notifications: “Warranty claim approved - with label” and “Warranty claim approved - no label”.
2. Add Flows to Warranties with Split functionality for generated labels.
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