Good morning, It would be incredibly useful to enhance the WooCommerce plugin by adding a button to the Orders section for each completed order. This button would allow customers to directly view the shipping status and the various stages leading up to delivery on the store’s website. For those managing e-commerce platforms, keeping users on the site is crucial. That’s why this feature would be so beneficial! Additionally, it would encourage users to create an account on the site, which would be another positive outcome. Thank you.

Goal: To make it easier for customers to accurately select the correct item for return when using the return portal. Preconditions: The customer has placed an order containing multiple items, some of which may have similar or identical titles, colors, or sizes. The SKU numbers for the items exist in the system but are not currently displayed in the return portal. Trigger: The customer initiates a return and accesses the return portal to select the item(s) they wish to return. Basic Flow: The customer logs into the return portal. The portal displays the items from their order, including details such as title, color, size, and now the SKU number for each item. The customer uses the SKU number to cross-reference their order confirmation or invoice, ensuring they select the correct item for return. The customer completes the return process with confidence that the correct item has been selected. Postconditions: The customer successfully returns the correct item without confusion. The support team receives fewer inquiries about mismatched returns. Benefits: For Customers: Improved user experience by reducing confusion when selecting items for return. Greater confidence in completing returns independently. For the Business: Reduced customer support requests related to returns. Increased efficiency in processing returns, minimizing errors caused by incorrect item selection. Priority: Medium – This enhancement has a high potential to improve customer satisfaction with a relatively low implementation effort. Technical Requirements: Modify the front-end display of the return portal to include SKU numbers as part of the product details. Ensure the SKU numbers are fetched and displayed consistently across all customer orders. This use case focuses on enhancing the clarity of the return process for customers while streamlining operational efficiency for the business.

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As a retailer, it would be great if customer preferences can be collected and determine whether to send an SMS notification based on the subscription status synchronized via API. Moreover, a customer-facing page that allows users to manage their preferences would be even better. We would love to communicate more with our shoppers, which will efficiently improve our customer satisfaction and brand reputation.

As a merchant, I would like to break down the shipping volume report by Carrier and Lane. Currently, it can be broken down by only one condition. This would allow us to understand how a carrier is performing in a specific market.

There's quite a few couriers where the 'View on Carrier Website' doesn't take you directly to the trracking page, and instead requires you to enter the tracking number. These can be easily fixed by correcting the URL. For example, for Cainiao the link takes you to; https://global.cainiao.com/ This needs correcting to; https://global.cainiao.com/newDetail.htm?mailNoList= Please submit any further examples below.

We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob. If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.

For the tracking page I am currently using, it would be great to have the Delivery Instructions feature, so that my customers can provide specific instructions to carriers, and ensure successful deliveries. This feature will also be valuable for drivers who can have all the necessary information at their fingertips, even for dispatchers who can manage delivery more effectively with all that info. A seamless last-mile delivery experience can create a sense of reliability and convenience that fosters long-term customer relationships and encourages repeat purchases for my brand.

Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters. I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.