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Requesting to provide an option for the end consumers to edit the review on the AfterShip tracking page after the product is being delivered.

Currently, the customers are able to leave the review but unable to edit them.

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For example, I could keep discounts hidden for shoppers with shopping carts over $1,000 but display them for those who have smaller carts, so that they would shop more to get a better discount.

This strategy can be effectively applied to our product recommendations, enhancing conversion rates and boosting average order values.","status":"scheduled","created_at":"2024-05-08T21:26:01Z","updated_at":"2024-05-08T21:26:01Z","published_at":"2024-05-08T21:26:01Z","created_by":{"first_name":"Lucas","last_name":"Scott"},"tags":[{"id":"20f52f906d5545119c399bfb1dd548af","name":"Branded retail","description":"Branded retail","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":100,"created_at":"2024-08-20T11:00:39Z","updated_at":"2024-09-03T19:14:19Z"},{"id":"9be21866ed92425b97ce4a37a5ffe623","name":"Conversion","description":"Conversion","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":10,"created_at":"2024-08-20T10:57:40Z","updated_at":"2024-09-03T19:13:05Z"},{"id":"77ddc4a20efb459caa9cabea268319e2","name":"Personalization","description":"Personalization","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":80,"created_at":"2024-08-20T10:48:30Z","updated_at":"2024-09-03T19:17:49Z"}],"statistics":{"views":{"total":1160},"upvotes":{"total":40},"comments":{"total":5}},"personal_interaction":{"voted":0,"followed":0}},{"id":"e6434d985d744752b1bdc2cc0d55fd68","title":"Anti-fraud reporting and risk checks","content":"As a business owner, I am seeking a system that can facilitate risk level scoring for each RMA (Return Merchandise Authorization) and enable my staff to input risk assessment findings based on actual RMA inspections. This system will enable us to assess risk levels effectively and respond accordingly. Moreover, the system will allow for the reporting of any detected fraud instances.

Implementing this system is crucial for mitigating fraud occurrences, as well as proactively preventing future fraudulent activities. Such measures are instrumental in safeguarding my business's profitability in the long term.","status":"launched","created_at":"2024-03-04T17:19:49Z","updated_at":"2024-09-26T10:13:55.737542Z","published_at":"2024-03-04T17:19:49Z","created_by":{"first_name":"Penelope","last_name":"Perry"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":1261},"upvotes":{"total":86},"comments":{"total":3}},"personal_interaction":{"voted":0,"followed":0}},{"id":"fe6c97de8f09449e9582125e192a70d7","title":"Email address update button","content":"

We should be able to update the email address on the returns and warranty pages in case the cx is unable to access the default email.

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Good morning,

When viewing notification emails on a mobile device, the background colour only appears at the top as a small strip. As a result, the background colour on the sides and beneath the email is completely lost.

I therefore propose hiding the background area entirely on mobile, displaying only what is within the content background, which is the main body of the email.

Thank you.

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If you are working with many different returns in one day, there needs to be a quick way to copy information like in Shopify as example. Please reference the far right side of this image:

$\"\"$

","status":"submitted","created_at":"2024-11-19T19:16:04.326897Z","updated_at":"2025-01-07T09:50:38.164484Z","published_at":"2024-12-20T10:31:30Z","created_by":{"first_name":"Andrew","last_name":"Trousdale"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":12},"upvotes":{"total":1},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"01aa84c1349d4ab8bf3b45e25cc89a4a","title":"Tags to alert merchants about combined orders.","content":"In Shopify, merchants cannot identify which orders were combined in TTS. This will increase the risk of merchants repeatedly fulfil the same order items.

To address this issue proactively, I would recommend that we introduce a hint or tag within Shopify to alert merchants about combined orders, thus avoid this situation from happening.","status":"submitted","created_at":"2024-07-19T10:48:14Z","updated_at":"2024-07-19T10:48:14Z","published_at":"2024-07-19T10:48:14Z","created_by":{"first_name":"Caleb","last_name":"Patel"},"tags":[{"id":"03bcab505ca344f28d35d53a9b6a238e","name":"Feed","description":"Feed","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":70,"created_at":"2024-08-20T10:48:43Z","updated_at":"2024-09-03T19:17:55Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"},{"id":"4b2474a9e02647fe977cd6593141a2cf","name":"TikTok Shop","description":"TikTok Shop","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":90,"created_at":"2024-08-20T10:58:48Z","updated_at":"2024-09-03T19:13:33Z"}],"statistics":{"views":{"total":994},"upvotes":{"total":22},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"0da6613b580b4e4f901390cfaa6c5231","title":"Multiple Tracking Numbers - Comma Separated","content":"

When I receive tracking from suppliers, I add manually to AfterShip. Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated.

When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc.

Below example for tracking number 123456789 and 987654321

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