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Good morning,

I kindly ask you to enable the option to change the font, font size, colour, etc., for the “address” field within the footer of notification emails.

Currently, this is the only field that cannot be customised, which creates a noticeable contrast between the main text in the body and this field, making the emails aesthetically unappealing.

Thank you.

","status":"submitted","created_at":"2025-01-24T13:24:04.119014Z","updated_at":"2025-01-24T15:39:10.840515Z","published_at":"2025-01-24T15:39:10Z","created_by":{"first_name":"Giulio","last_name":"Riotta"},"tags":[{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":14},"upvotes":{"total":1},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"600cb96ca1724b14b5767a3aec18f246","title":"Can AI be used to address differences among products within the same category?","content":"I work in the furniture industry with thousands of products and continuous new product listings.

Consumers often inquire about variations in materials and sizes between similar pieces of furniture, placing a significant burden on my support team. Generating comparison pages for every query we receive is unfeasible due to the volume of requests.

Given the potential of AI to suggest comparable items, could it also be leveraged to pinpoint disparities among products and present these distinctions to consumers? Such a system can alleviate my workload significantly and potentially reduce bounce rates as well.","status":"submitted","created_at":"2024-04-15T08:52:58Z","updated_at":"2024-04-15T08:52:58Z","published_at":"2024-04-15T08:52:58Z","created_by":{"first_name":"Nathan","last_name":"Rivera"},"tags":[{"id":"b98a27f0ef6a49c3ada6c1cc6d6f3d0b","name":"AI-powered features","description":"AI-powered features","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":25,"created_at":"2024-08-20T10:50:40Z","updated_at":"2024-09-03T19:10:39Z"},{"id":"77ddc4a20efb459caa9cabea268319e2","name":"Personalization","description":"Personalization","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":80,"created_at":"2024-08-20T10:48:30Z","updated_at":"2024-09-03T19:17:49Z"},{"id":"3861d5116a38480f88d3d28baa6564fe","name":"Product discovery","description":"Product discovery","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":30,"created_at":"2024-08-20T10:57:16Z","updated_at":"2024-09-03T19:12:42Z"}],"statistics":{"views":{"total":977},"upvotes":{"total":34},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"9ac39477831645188b2fc05336661415","title":"Each product page has searchable and filterable product reviews to set customer expectations.","content":"For instance, customers can quickly locate reviews based on size, incorporate images and videos, consider age, product characteristics, and the reviewer's recommendation status.","status":"scheduled","created_at":"2024-06-19T15:49:26Z","updated_at":"2024-06-19T15:49:26Z","published_at":"2024-06-19T15:49:26Z","created_by":{"first_name":"James","last_name":"Wilson"},"tags":[{"id":"9be21866ed92425b97ce4a37a5ffe623","name":"Conversion","description":"Conversion","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":10,"created_at":"2024-08-20T10:57:40Z","updated_at":"2024-09-03T19:13:05Z"},{"id":"0466edbfa7374f58a3e05c76025f876e","name":"Reviews","description":"Reviews","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":30,"created_at":"2024-08-20T10:49:05Z","updated_at":"2024-09-03T19:18:28Z"}],"statistics":{"views":{"total":1027},"upvotes":{"total":35},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"15b02688ded443558b69c634b4a17065","title":"Need fast access for copying customer information (Look at Shopify as an example)","content":"

If you are working with many different returns in one day, there needs to be a quick way to copy information like in Shopify as example. Please reference the far right side of this image:

$\"\"$

","status":"submitted","created_at":"2024-11-19T19:16:04.326897Z","updated_at":"2025-01-07T09:50:38.164484Z","published_at":"2024-12-20T10:31:30Z","created_by":{"first_name":"Andrew","last_name":"Trousdale"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":12},"upvotes":{"total":1},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"623ba9d2879549079e0aac4b19de787a","title":"Sync the customer's username from the TTS orders to Shopify.","content":"We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob.

If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.","status":"submitted","created_at":"2024-04-20T14:09:14Z","updated_at":"2024-04-20T14:09:14Z","published_at":"2024-04-20T14:09:14Z","created_by":{"first_name":"Luke","last_name":"Gray"},"tags":[{"id":"03bcab505ca344f28d35d53a9b6a238e","name":"Feed","description":"Feed","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":70,"created_at":"2024-08-20T10:48:43Z","updated_at":"2024-09-03T19:17:55Z"},{"id":"8907921d022d442b8c98f21a02eb4418","name":"Other","description":"Other","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":40,"created_at":"2024-08-20T10:59:54Z","updated_at":"2024-09-03T19:14:02Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"},{"id":"4b2474a9e02647fe977cd6593141a2cf","name":"TikTok Shop","description":"TikTok Shop","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":90,"created_at":"2024-08-20T10:58:48Z","updated_at":"2024-09-03T19:13:33Z"}],"statistics":{"views":{"total":1183},"upvotes":{"total":11},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"40b66a9805ca40cd967b5b5e103e1299","title":"Link to Return Status Page from Admin & Shareable link to return status page for Customer Service","content":"

Would be a great feature if there was a link to the returns status page within the returns dashboard.

And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer

","status":"submitted","created_at":"2025-02-03T22:10:16.209591Z","updated_at":"2025-02-06T02:34:27.660398Z","published_at":"2025-02-06T02:34:27Z","created_by":{"first_name":"Jason","last_name":"Ma"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":1},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"3feec7796ff9433393aa4d80e6e0d63b","title":"Add a Shipping Status Button for Completed Orders directly inside WooCoomerce","content":"

Good morning,

It would be incredibly useful to enhance the WooCommerce plugin by adding a button to the Orders section for each completed order. This button would allow customers to directly view the shipping status and the various stages leading up to delivery on the store’s website.

For those managing e-commerce platforms, keeping users on the site is crucial. That’s why this feature would be so beneficial! Additionally, it would encourage users to create an account on the site, which would be another positive outcome.

Thank you.

","status":"adopted","created_at":"2025-01-24T13:59:38.488363Z","updated_at":"2025-02-05T09:02:39.45218Z","published_at":"2025-01-24T15:40:29Z","created_by":{"first_name":"Giulio","last_name":"Riotta"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"},{"id":"177857f789ab423e9c6780dbabaa8641","name":"WooCommerce","description":"WooCommerce","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":70,"created_at":"2024-08-20T10:59:30Z","updated_at":"2024-09-03T19:13:45Z"}],"statistics":{"views":{"total":19},"upvotes":{"total":1},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"c146d6c8275c47f888d5b91e162759a7","title":"Display RMA number barcode on Returns label","content":"I would like to include the RMA number barcode on the returns label. This way, upon receiving the returns label at my warehouse, I can simply scan the barcode to retrieve the RMA number. Subsequently, I can use this number to efficiently locate the corresponding RMA information within the returns system. This process will significantly enhance the operational efficiency of our RMA procedures.","status":"adopted","created_at":"2024-06-01T10:35:43Z","updated_at":"2024-06-01T10:35:43Z","published_at":"2024-06-01T10:35:43Z","created_by":{"first_name":"Michael","last_name":"Adams"},"tags":[{"id":"aca0a82e35d8443d8f9c43dd0222e670","name":"Shipping","description":"Shipping","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":50,"created_at":"2024-08-20T10:48:09Z","updated_at":"2024-09-03T19:18:13Z"}],"statistics":{"views":{"total":1121},"upvotes":{"total":47},"comments":{"total":3}},"personal_interaction":{"voted":0,"followed":0}},{"id":"1303152f613f4d8d92d0d1b1ad1d378d","title":"Create a flow for Weather Holds on wine","content":"

Hi there,

We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks

","status":"adopted","created_at":"2025-03-13T20:32:48.926823Z","updated_at":"2025-03-18T07:10:54.992303Z","published_at":"2025-03-14T02:07:03Z","created_by":{"first_name":"Sarah","last_name":"Swindell"},"tags":[],"statistics":{"views":{"total":9},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"a1d519b279ec4b2293d62819e495cf8a","title":"Add ability to block a return and direct customer to warranties","content":"

Add the ability to block a return and direct the customer to the warranty portal. Bonus if you could log the customer in and auto fill information.

Potential Mockup

$\"\"$

Potential User Experience

$\"\"$

","status":"submitted","created_at":"2025-02-03T20:18:40.300807Z","updated_at":"2025-02-06T02:22:11.877322Z","published_at":"2025-02-06T02:22:11Z","created_by":{"first_name":"Jeremy","last_name":"Bobbitt"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"02822a25a2f64eaf999a58d54f00c291","name":"Warranty","description":"Warranty","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":20,"created_at":"2024-08-20T10:47:58Z","updated_at":"2024-09-03T19:18:42Z"}],"statistics":{"views":{"total":6},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJTb3J0S2V5IjoiZDg1NmFiNTExYzM0NDMxNWE4NjkxZjlkZmM2Y2EyM2IiLCJleHAiOjE3NDI3MzU1ODl9.wXPn0lX0exOL_urLvcMke3Xia82yYF9II9pDgZSOh3g"},"dataUpdateCount":1,"dataUpdatedAt":1742649189960,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["posts-list",{"limit":"10","page":"1","sort_by":"random","exclude_post_ids":"","tag_ids":"","statuses":"","type":"all","login":false}],"queryHash":"[\"posts-list\",{\"exclude_post_ids\":\"\",\"limit\":\"10\",\"login\":false,\"page\":\"1\",\"sort_by\":\"random\",\"statuses\":\"\",\"tag_ids\":\"\",\"type\":\"all\"}]"}]},"children":["$","$L28",null,{}]}],["$","h1",null,{"className":"opacity-0","children":"Idea Portal"}]]}]