Share your ideas with us

If you are working with many different returns in one day, there needs to be a quick way to copy information like in Shopify as example. Please reference the far right side of this image:

There should be an option to just cancel the return without rejecting it.  Sometimes client decide to bring it to a store after doing the initial return. 

Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.

Allow me to still refund if I choose even if the return request has expired. Now I have to recreate the return request making more work for me.

Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.

We should be able to update the email address on the returns and warranty pages in case the cx is unable to access the default email.

Honestly, this would help us to ease our shoppers through possible delays proactively.

Would like to be able to display any discount received, from the orginal order, on the product selection page in the warranty portal. If possible, the discount code that was used as well. Important: Discount amount and discount code should show in the AfterShip admin portal.  

As a merchant, I would like to break down the shipping volume report by Carrier and Lane. Currently, it can be broken down by only one condition.   This would allow us to understand how a carrier is performing in a specific market.

The website is in dutch but then after login, the portal is in english.