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I have had customers who have accidently unsubscribed themselves from receiving AfterShip emails. I can see them in the Unsubscribe list, but I cannot remove them. Please add a feature that would allow AfterShip administrators to remove emails from the Unsubscribe list. Currently this process has to be done by the AfterShip tech team. By making this a self-service feature, you will reduce the labor required by the AfterShip team and make the product more efficient.

It would be very helpful if customers could select their preferred size during the exchange process, with real-time visibility of stock availability on the website. For example, when a customer initiates an exchange, the system should show whether the requested size is currently in stock. If the size is unavailable, it should display “Sold Out” instead of allowing the exchange to proceed. This feature would prevent unnecessary back-and-forth communication, improve customer experience, and reduce manual handling for merchants. Platforms like Revolve already offer this type of functionality, and it would be an excellent addition to AfterShip Returns.

Hello,   This is Nailin from Harman. We need to have the option to ‘Save’ the filters & layout on the AfterShip Tracking dashboards / Orders. this function is available in Shipments section but not on Orders. but it is equally important for us to check both dashboards regularly. therefore saved view would be more than important to have.  Thank you! Regards, Nailin

We should be able to update the email address on the returns and warranty pages in case the cx is unable to access the default email.

Upload label manually from external source and link (instead of file only) Today its only possible to upload label manually through file via computer.   Hope this will change and we ca upload via external url

leading latin america e commerce platform https://tiendanube.com

I would find it very useful if I could pull the SMS communication metadata using an API. Currently it is only available as a download from the portal which makes automation impossible.

Would like to be able to filter the shipping exceptions so I only receive ones for damages. Especially after a club run, we can receive many notices for delivery exceptions which can include delays, intercepts, etc. However, the ones we would primarily like to receive are for damages. we would like to catch these before the customer reaches out to let us know or from the return report.

When I receive tracking from suppliers, I add manually to AfterShip.  Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated.   When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc.   Below example for tracking number 123456789 and 987654321  

I want all orders over $30 to show a shipping fee of only $2, because this is subsidized by TikTok.