Hi there, We’re planning to fully transition to your warranty return platform and would like to see the following improvements: Dynamic Reference Lines on Return Shipping Labels: We’d like the option to add customizable reference lines on shipping labels. While there are default placeholders available, we need a more flexible solution to include internal notes that will help us organize returns efficiently. Delayed Replacement Order Processing: We’d prefer the ability to process a replacement order without sending it to Shopify until the carrier marks the warranty return as “en route.” Regex Validation for Warranty Intake Form: Adding regex validation would help us ensure inputs follow specific formats, such as order numbers or serial numbers, for better accuracy.

The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page.

When a warranty is approved, you can choose to include an label. In the “Warranty claim approved” email, there is no ability to account for this decision. We would need to add an ability to have wording around a label being included as well as a label not being included. Below is an example email we have now. Two ways this could be addressed: 1. Split this notification into 2 notifications: “Warranty claim approved - with label” and “Warranty claim approved - no label”. 2. Add Flows to Warranties with Split functionality for generated labels.

Would like to be able to filter the shipping exceptions so I only receive ones for damages. Especially after a club run, we can receive many notices for delivery exceptions which can include delays, intercepts, etc. However, the ones we would primarily like to receive are for damages. we would like to catch these before the customer reaches out to let us know or from the return report.

Hi, The data when the shipment is created at the carrier is important for shipment analysis. Example: Info received Shipment information received DHL Express Mar 25, 2025 at 12:01 pm

If you are working with many different returns in one day, there needs to be a quick way to copy information like in Shopify as example. Please reference the far right side of this image:

Upload label manually from external source and link (instead of file only) Today its only possible to upload label manually through file via computer. Hope this will change and we ca upload via external url

I have had customers who have accidently unsubscribed themselves from receiving AfterShip emails. I can see them in the Unsubscribe list, but I cannot remove them. Please add a feature that would allow AfterShip administrators to remove emails from the Unsubscribe list. Currently this process has to be done by the AfterShip tech team. By making this a self-service feature, you will reduce the labor required by the AfterShip team and make the product more efficient.

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.

Scenarios We give a customer a partial refund for a coupon code they forgot to enter. This partial refund is currently stopping the customer and us from being able to request a return in Aftership. Please allow an option to make RMA or override in this scenario. (similar to #1) Customer orders multiple items, gets RMA for one item, returns it and is refunded. Now they want to return the other item, however, because there is a refund in Shopify we are not able to open a RMA for the other item because the order shows as returned. Please allow option to make RMA or override in this scenario. Thank you