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Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.

","status":"submitted","created_at":"2025-03-11T20:33:31.690457Z","updated_at":"2025-03-12T02:06:15.833556Z","published_at":"2025-03-12T02:06:15Z","created_by":{"first_name":"Abby","last_name":"Hatchimonji"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":2},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"c6d15ada31064c87b02e28b18108398b","title":"\"By Carrier & Lane\" Report","content":" As a merchant, I would like to break down the shipping volume report by Carrier and Lane. Currently, it can be broken down by only one condition.

This would allow us to understand how a carrier is performing in a specific market. ","status":"submitted","created_at":"2024-04-14T17:59:54Z","updated_at":"2024-10-31T07:45:08.157945Z","published_at":"2024-04-14T17:59:54Z","created_by":{"first_name":"Aria","last_name":"Hughes"},"tags":[{"id":"41e29712e3c940d8bc58154d88c2e09b","name":"Data analysis","description":"Data analysis","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":20,"created_at":"2024-08-20T10:51:30Z","updated_at":"2024-09-03T19:10:51Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":998},"upvotes":{"total":14},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"cf3b09d9384f4a3a8111a522729d383d","title":"How can AfterShip improve the shipping experience for customers purchasing hair extensions or hair care products, ensuring real-time tracking updates and timely delivery?","content":"$28","status":"submitted","created_at":"2024-12-19T08:09:51.943074Z","updated_at":"2025-01-07T09:49:17.361446Z","published_at":"2024-12-19T08:19:46Z","created_by":{"first_name":"abuja","last_name":"merre"},"tags":[{"id":"9be21866ed92425b97ce4a37a5ffe623","name":"Conversion","description":"Conversion","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":10,"created_at":"2024-08-20T10:57:40Z","updated_at":"2024-09-03T19:13:05Z"},{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"2bafdddaaa484081a3e28488315d1c08","name":"EDD","description":"EDD","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":40,"created_at":"2024-08-20T10:47:32Z","updated_at":"2024-09-03T19:18:20Z"}],"statistics":{"views":{"total":37},"upvotes":{"total":1},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"bb55346b351149b6bae6f56b4820328a","title":"Enhance the process of uneven exchanges for “Replace with the same item”","content":"As a merchant, I allow shoppers to exchange items for different variants during returns, which may have different prices. For example, a Small size costs $30 while a Large size costs $50.

Currently, Shopify allows me to adjust prices manually only after the Return Merchandise Authorization (RMA) is submitted. If aftership could facilitate charging or refunding price differences for variants during the return request process, it would greatly streamline our operations and enhancing the overall efficiency of RMA management.","status":"in_progress","created_at":"2024-03-18T02:36:08Z","updated_at":"2024-03-18T02:36:08Z","published_at":"2024-03-18T02:36:08Z","created_by":{"first_name":"Sebastian","last_name":"Jenkins"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":1257},"upvotes":{"total":70},"comments":{"total":5}},"personal_interaction":{"voted":0,"followed":0}},{"id":"e883609945f94afb90534873ffc2e121","title":"Support \"not-for-sale products\" listing","content":"That would be great if Feed could accommodate the listing of \"not-for-sale products\" on TTS. This feature is newly introduced in TTS, where the product is not for sale to shoppers but will be gifted to them instead.","status":"adopted","created_at":"2024-06-15T10:47:12Z","updated_at":"2024-06-15T10:47:12Z","published_at":"2024-06-15T10:47:12Z","created_by":{"first_name":"Henry","last_name":"Baker"},"tags":[{"id":"03bcab505ca344f28d35d53a9b6a238e","name":"Feed","description":"Feed","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":70,"created_at":"2024-08-20T10:48:43Z","updated_at":"2024-09-03T19:17:55Z"},{"id":"4b2474a9e02647fe977cd6593141a2cf","name":"TikTok Shop","description":"TikTok Shop","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":90,"created_at":"2024-08-20T10:58:48Z","updated_at":"2024-09-03T19:13:33Z"}],"statistics":{"views":{"total":1164},"upvotes":{"total":49},"comments":{"total":2}},"personal_interaction":{"voted":0,"followed":0}},{"id":"9dc6d7bafc964a459cffb6e4962c5a3c","title":"One-Click Returns coverage (Profit Driver)","content":"

Add the option to pay online ~ $2 at checkout for free returns and extended warranty later.

Add tags to people / allow different RMA flow for those who optin to this.

","status":"launched","created_at":"2024-10-25T11:35:58.814485Z","updated_at":"2025-01-14T12:25:32.588816Z","published_at":"2024-10-25T11:38:36Z","created_by":{"first_name":"ELO","last_name":"Limited"},"tags":[{"id":"b95f12cc4f71413a9fdc672fd6370b10","name":"Protection","description":"Protection","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":17,"created_at":"2024-08-20T10:48:19Z","updated_at":"2024-09-03T19:18:54Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":37},"upvotes":{"total":3},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"0da6613b580b4e4f901390cfaa6c5231","title":"Multiple Tracking Numbers - Comma Separated","content":"

When I receive tracking from suppliers, I add manually to AfterShip. Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated.

When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc.

Below example for tracking number 123456789 and 987654321

","status":"submitted","created_at":"2024-10-25T12:22:25.606765Z","updated_at":"2024-10-25T12:50:15.691598Z","published_at":"2024-10-25T12:49:09Z","created_by":{"first_name":"Oliver","last_name":"Mortimer"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":29},"upvotes":{"total":4},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"b1617a720d6642bca3761c72813c07ec","title":"Warranty Flow Improvement - Label & No Label notification","content":"

When a warranty is approved, you can choose to include an label. In the “Warranty claim approved” email, there is no ability to account for this decision. We would need to add an ability to have wording around a label being included as well as a label not being included. Below is an example email we have now.

Two ways this could be addressed:
1. Split this notification into 2 notifications: “Warranty claim approved - with label” and “Warranty claim approved - no label”.
2. Add Flows to Warranties with Split functionality for generated labels.

","status":"submitted","created_at":"2025-02-03T19:26:32.952052Z","updated_at":"2025-02-06T02:37:43.195498Z","published_at":"2025-02-06T02:37:43Z","created_by":{"first_name":"Jason","last_name":"Ma"},"tags":[{"id":"02822a25a2f64eaf999a58d54f00c291","name":"Warranty","description":"Warranty","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":20,"created_at":"2024-08-20T10:47:58Z","updated_at":"2024-09-03T19:18:42Z"}],"statistics":{"views":{"total":1},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"9e5ef8dfe89349a3a4616c667a3ae649","title":"Perhaps AI can help me select videos to showcase?","content":"The same videos are displayed to shoppers on my collection page or recommendation widgets. I want greater exposure to alternative products and videos, but selecting which ones to display and updating them regularly feels overwhelming.

Furthermore, testing to determine which video garners the most traffic is even more challenging. I have no idea if my efforts will result in sales. If only there is a tool could help!","status":"submitted","created_at":"2024-07-01T21:30:03Z","updated_at":"2024-11-26T06:04:14.61469Z","published_at":"2024-11-26T06:04:14Z","created_by":{"first_name":"Ella","last_name":"Green"},"tags":[{"id":"b98a27f0ef6a49c3ada6c1cc6d6f3d0b","name":"AI-powered features","description":"AI-powered features","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":25,"created_at":"2024-08-20T10:50:40Z","updated_at":"2024-09-03T19:10:39Z"},{"id":"9be21866ed92425b97ce4a37a5ffe623","name":"Conversion","description":"Conversion","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":10,"created_at":"2024-08-20T10:57:40Z","updated_at":"2024-09-03T19:13:05Z"},{"id":"77ddc4a20efb459caa9cabea268319e2","name":"Personalization","description":"Personalization","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":80,"created_at":"2024-08-20T10:48:30Z","updated_at":"2024-09-03T19:17:49Z"}],"statistics":{"views":{"total":831},"upvotes":{"total":15},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"1303152f613f4d8d92d0d1b1ad1d378d","title":"Create a flow for Weather Holds on wine","content":"

Hi there,

We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks

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