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Login based / ship from views
Josen Punnoose
September 12, 2025 at 4:00 pm
Would you be able to:
1. Add a functionality that restricts order views based on a ship from location or/or login? We have multiple ship from locations and we are 100% manula orders; it creates confusion when one warehouse sees orders from another warehouse.
2. Have a ship to address book and have that be varied based on ship from locations. We have set ship to locations and it doesnt change often.
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Allow RMA creation when there is a partial refund in Shopify
Megan Nicholson
April 10, 2025 at 8:18 pm
Scenarios
1. We give a customer a partial refund for a coupon code they forgot to enter. This partial refund is currently stopping the customer and us from being able to request a return in Aftership. Please allow an option to make RMA or override in this scenario.
2. (similar to #1) Customer orders multiple items, gets RMA for one item, returns it and is refunded. Now they want to return the other item, however, because there is a refund in Shopify we are not able to open a RMA for the other item because the order shows as returned. Please allow option to make RMA or override in this scenario.
Thank you
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Missing pin feature
Nishant Dhiman
August 14, 2026 at 4:43 am
Image 1 — Shipment Selection & Pin Icon Behavior (pictures attached)
When selecting shipments, the Pin icon should remain clean, clear, and fully visible when up to three shipments are selected.
Once the user selects more than three shipments, the Pin icon should become visually disabled—either blurred, faded, or hidden—to clearly communicate that the action is unavailable.
Please also indicate where the attached reference image should appear in relation to the Pin icon so that its placement and visual hierarchy are clear.
Image 2 — Pin Option Within the Shipment Menu (pictures attached)
When the user opens any shipment and clicks the three-dot (⋮) menu, the following options should be displayed:
1:- Edit Shipment
2:- Mark as Delivered
3:- Pin at Top
4:- Delete
The Pin at Top option should be presented as a polished, intuitive action within the existing menu, maintaining a premium and consistent user experience.
Thanks and Regards
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Select multiple Stores in Returns Analytics
Lasma Martinsone
February 13, 2026 at 11:38 am
Currently it's possible to view returns analytics only per 1 store at a time. It would be great to be able to select multiple stores and have a consolidated view on returns.
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Preview and Explanation of Merchandising Strategies
Amelia Robinson
July 15, 2024 at 11:13 pm
While using personalization, I want to understand the actual product results generated by these algorithms and the reason behind the chosen product displays for shoppers.
If I can preview the recommendation results in the admin, it would reduce uncertainty, ensure optimal outcomes, and improve my marketing strategies to boost conversions.
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Add Placeholder
Luis Mateo
June 20, 2026 at 3:11 am
it would be great to be able to manually add a placeholder delivery in order to keep track of my deliveries.
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Allowing customers to fill out the form directly within the email
Savannah Diaz
January 11, 2024 at 12:32 am
I hope to insert a form in the email, allowing customers to fill out the form directly within the email.
For example, if there are some events or new product launches, I would like to invite users to participate and collect information on whether they are interested or not.
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Integration with Royal Mail
Nicholas Bowker
January 22, 2025 at 9:04 am
Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.
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Influencer referral previews are off-brand and damaging to our image
Johan Slabert
October 1, 2025 at 12:04 pm
The current OpenGraph meta preview generated by AfterShip's referral link system is unacceptable. We run a professional e-commerce business in South Africa selling premium seat covers, yet the influencer link preview looks like a child’s sticker book. Confetti, a USD coupon graphic, and a generic "Get special offers" line? Completely irrelevant, off-brand, and frankly embarrassing when shared by influencers.
This isn’t just a design problem. It reflects poorly on our business when our partners share this link on Facebook and social platforms. It gives the impression of an unprofessional or scammy brand — damaging our credibility and costing us leads.
We don’t even use USD as our currency. Why are you pushing American coupon-style banners to international stores?
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