Share your ideas with us
We value your insights on AfterShip products and features. Let's innovate together!
Delivered
0
0
Enable RMA Edits for Admin
Abby Hatchimonji
February 6, 2025 at 9:17 pm
After RMA is created, admin needs the ability to edit details of the return. Including:
1. 1. editing products on return
2. editing customer email/address details
3. add remove return fees prior to receipt of return
Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.
Accepted
0
0
Highlight which module/box is selected during RMA Request Flow
Jason Ma
January 31, 2025 at 7:01 pm
Items + return reasons are not clearly highlighted/shown as selected, during the Return Request flow on the RC portal.
Request: During the return flow more clearly define that an item/return resolution is selected. i.e. have text say “Selected” or have the box change colour when an item/resolution is selected beyond just the black box.
Submitted
0
0
Fixed shipping fee for orders over $30.
Lily Hall
June 3, 2024 at 6:33 am
I want all orders over $30 to show a shipping fee of only $2, because this is subsidized by TikTok.
Submitted
0
0
Add ability to be able to upload separate Desktop and Mobile images for the returns tracking page
Jeremy Bobbitt
February 3, 2025 at 7:28 pm
Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below.
Returns > Customizations > Returns page
Accepted
0
0
How does AEDD algorithm account for extreme weather?
Aurora Bryant
February 25, 2024 at 6:52 pm
Honestly, this would help us to ease our shoppers through possible delays proactively.
Delivered
0
0
希望Back in Stock的Subscription button可以在多语言版本下显示。
Elegoo Store
March 12, 2025 at 3:34 am
在英语版本下,缺货订阅按钮会正常显示:https://eu.elegoo.com/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588
在法语及其他语言版本下,缺货订阅按钮未显示:https://eu.elegoo.com/fr/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588
Submitted
0
0
Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency)
Scarlett Carter
August 27, 2024 at 11:52 am
Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.
I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.
Submitted
0
0
Upload label manually from external source and link (instead of file only)
Alexander Kobbevik
October 25, 2024 at 11:06 am
Upload label manually from external source and link (instead of file only)
Today its only possible to upload label manually through file via computer.
Hope this will change and we ca upload via external url
Submitted
0
0
Custom RMA Cancellation Timeframe
Abby Hatchimonji
March 11, 2025 at 8:33 pm
Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.
Submitted
0
0