Share your ideas with us

The ability to see how much it cost per tracking label for the carrier, alongside all the other analytics would be beneficial to business operations.   Having “cost” as a piece of data collect and display in analytics will help us make larger business decisions when it comes to choice of carrier preferences to know which carrier is best to work with in the long run. I believe this feature will be great value add to Aftership as well!

Allow me to still refund if I choose even if the return request has expired. Now I have to recreate the return request making more work for me.

Image 1 — Shipment Selection & Pin Icon Behavior (pictures attached) When selecting shipments, the Pin icon should remain clean, clear, and fully visible when up to three shipments are selected. Once the user selects more than three shipments, the Pin icon should become visually disabled—either blurred, faded, or hidden—to clearly communicate that the action is unavailable. Please also indicate where the attached reference image should appear in relation to the Pin icon so that its placement and visual hierarchy are clear.   Image 2 — Pin Option Within the Shipment Menu (pictures attached) When the user opens any shipment and clicks the three-dot (⋮) menu, the following options should be displayed: 1:- Edit Shipment 2:- Mark as Delivered 3:- Pin at Top 4:- Delete The Pin at Top option should be presented as a polished, intuitive action within the existing menu, maintaining a premium and consistent user experience.   Thanks and Regards

As a user, I'd like the ability to pull in tracking numbers to my dashboard by parcel account number so that I can view all shipments assigned to a specific or multiple parcel accounts.   For example I have 10 parcel accounts (4 with DHL and 6 with FedEx). I'd like the ability to utilize the parcel account number(s) instead of the API to pull in tracking associated with my parcel accounts.

I want to fully customize different free shipping thresholds for different currencies/regions.   This would better compensate for my shipping costs in different currencies and may also increase the order value.

We are able to retrieve shipping rates for each carrier, but we would also like customs clearance fees and other charges available through each carrier’s API to be integrated via API as well. This is especially important for DDP shipments. Some information that can be retrieved through the carrier APIs cannot be retrieved through AfterShip, which means we would need to connect to each carrier’s API separately.

Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.

It would be great if we could allow the discount to carry over to the new order if a customer is just exchanging a size, at the moment our customer is choosing to refund rather then exchange sizing because they have to pay the difference between the original discounted price and the price. 

The background is that I sell my products on multiple marketplaces, and each has different return flows that the aftership Returns page cannot handle. It would be much easier if there is a Returns API that can meet my requirements below.   Need: - I need a Returns API to allow creating RMA/return requests without having to use the Returns Page to file it.  - I can call the API and pass the information regarding the Return Reason Resolution, etc in one go.  - Once I call this API, it will return creation in Pending or Auto-Approved Status.

To enhance the shipping experience for customers purchasing hair extensions or hair care products, AfterShip could focus on providing real-time tracking updates that are both detailed and easy to understand. For the hair industry, ensuring timely delivery is critical, as customers expect to receive their products in a timely manner, especially for events like weddings, parties, or other special occasions. Additionally, offering automated notifications at each stage of the shipping process — from dispatch to in-transit updates and delivery confirmation — would allow customers to stay informed and reduce anxiety around the arrival of their products. A specific feature that would be beneficial in the hair industry is providing an estimated delivery window based on the type of hair products purchased, considering how delicate and time-sensitive hair products can be. Another improvement could be offering customized delivery options, like express shipping for urgent orders or delivery tracking tailored to customers’ needs based on their location, enhancing convenience and customer experience. By integrating these features, AfterShip could help ensure a seamless experience for customers in the hair industry, driving satisfaction and repeat business.