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Goal: To make it easier for customers to accurately select the correct item for return when using the return portal. Preconditions: The customer has placed an order containing multiple items, some of which may have similar or identical titles, colors, or sizes. The SKU numbers for the items exist in the system but are not currently displayed in the return portal. Trigger: The customer initiates a return and accesses the return portal to select the item(s) they wish to return. Basic Flow: The customer logs into the return portal. The portal displays the items from their order, including details such as title, color, size, and now the SKU number for each item. The customer uses the SKU number to cross-reference their order confirmation or invoice, ensuring they select the correct item for return. The customer completes the return process with confidence that the correct item has been selected. Postconditions: The customer successfully returns the correct item without confusion. The support team receives fewer inquiries about mismatched returns. Benefits: For Customers: Improved user experience by reducing confusion when selecting items for return. Greater confidence in completing returns independently. For the Business: Reduced customer support requests related to returns. Increased efficiency in processing returns, minimizing errors caused by incorrect item selection. Priority: Medium – This enhancement has a high potential to improve customer satisfaction with a relatively low implementation effort. Technical Requirements: Modify the front-end display of the return portal to include SKU numbers as part of the product details. Ensure the SKU numbers are fetched and displayed consistently across all customer orders. This use case focuses on enhancing the clarity of the return process for customers while streamlining operational efficiency for the business.

As a user, I'd like the ability to pull in tracking numbers to my dashboard by parcel account number so that I can view all shipments assigned to a specific or multiple parcel accounts.   For example I have 10 parcel accounts (4 with DHL and 6 with FedEx). I'd like the ability to utilize the parcel account number(s) instead of the API to pull in tracking associated with my parcel accounts.

The same videos are displayed to shoppers on my collection page or recommendation widgets. I want greater exposure to alternative products and videos, but selecting which ones to display and updating them regularly feels overwhelming.   Furthermore, testing to determine which video garners the most traffic is even more challenging. I have no idea if my efforts will result in sales. If only there is a tool could help!

I want to be able to mask certain words such as 'flight'and ''import'', or ''customs''. As for EU customers this is not relevant infromation and they faster think goods are from china and want to return faster. When they see basic info and a EDD they are assured everything is good. They dont neem more info.

I want to fully customize different free shipping thresholds for different currencies/regions.   This would better compensate for my shipping costs in different currencies and may also increase the order value.

So, as a seller who often runs campaigns, I would love to have a cool discount setup that can be customized based on how customers behave.   For example, I could keep discounts hidden for shoppers with shopping carts over $1,000 but display them for those who have smaller carts, so that they would shop more to get a better discount.   This strategy can be effectively applied to our product recommendations, enhancing conversion rates and boosting average order values.

The current capability features a static returns approval notification. There are instances where the approval notification should be customized before being sent to the customer. Currently, the only way of doing this is to change the approval notification for all returns, save, go back to the RMA in question, approve it with the new notification, make sure no other returns are approved, go back to the nofication and amend it to how it was prior and save.   Use case: there may be a specific product that is available for exchange in store, this needs to be checked with the store first so cannot be a hard rule. If the approval notification could be amended on an adhoc basis, you could give the customer the option at the point of approval and avoid back and forth via email.

As online shopping continues to expand, cities and businesses are looking for ways to simplify last-mile delivery. In this shift, automated parcel lockers have become a practical solution, helping reduce missed deliveries and improving convenience for both couriers and customers. Their use is steadily shaping the future of contactless and efficient package management.

As a merchant, I would like to charge the cost of return when the shopper chooses to replace the returned item.  aftership Returns provides Stripe checkout only for this scenario, but I don't have a Stripe account, I would like to use my Shopify checkout to charge the exchange upsell and cost of return. So that I don't have to open a Stripe checkout and manage two accounts (Shopify and Stripe checkout) at the same time.

I am using the API for Zoho Inventory integration with Aftership. I would like the items on the shipping order of Zoho Inventory displayed on the shipment items of the email notifications to my customers. The shipments are created within Zoho Inventory and tracked by Aftership.