Share your ideas with us

We value your insights on AfterShip products and features. Let's innovate together!

Filter ideas

Email address update button

Juan Lopez
December 3, 2024 at 2:49 pm
We should be able to update the email address on the returns and warranty pages in case the cx is unable to access the default email.
Submitted
0
0

Free shipping thresholds customization

Avery Bailey
April 28, 2024 at 7:42 pm
I want to fully customize different free shipping thresholds for different currencies/regions.   This would better compensate for my shipping costs in different currencies and may also increase the order value.
Delivered
0
0

Want to create a landing page for referral program and for affiliate program.

Karan Singh Majila
July 16, 2025 at 10:42 am
We want the feature for referral program page through which we can dedicated referr to the customers and one affiliate program for our influencer through which they can track their progress and commisions. 
Submitted
0
0

Send a returned - refunded email to the customer when marked in Aftership as received

Ash Ash.Com
May 13, 2026 at 1:30 pm
1. customer is NOT receiving any email from Aftership when a return has been received, refunded and resolved.  2. We are getting chargebacks from customers claiming they were not notified and advised a refund was on its way. 3. their bank (JPM) has sided with customers even though we have shown the ARP info from the return details.  4. An email advising of a received and pending refund would be quite helpful. 5. ALL other companies send these emails of pending refund, except Aftership/Shopify does not. 6. Its creating a lot of work and loss of revenue for our company. 
Submitted
0
0

Set transit time as a trigger of reviews

David Mitchell
February 25, 2024 at 10:28 am
Perhaps with Aftership Reviews, we could set a custom rule where if the transit time is exceeds X days, the platform won't initiate reviews.
Delivered
0
0

Ability to add shipments to a collapsable group

Dennis Marshall
December 23, 2025 at 7:25 pm
FedEx has master tracking numbers which can have multiple tracking numbers under 1 tracking numbers. I'd like to be able to add a group of numbers to a group, or master number, and it should be collapsable so I can open it and look at all attached tracking numbers. 
In development
0
0

Multiple Tracking Numbers - Comma Separated

Oliver Mortimer
October 25, 2024 at 12:22 pm
When I receive tracking from suppliers, I add manually to AfterShip.  Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated.   When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc.   Below example for tracking number 123456789 and 987654321  
Submitted
0
0

Ability to refund shipping automatically in the returns portal

Jeremy Bobbitt
February 3, 2025 at 8:19 pm
Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.
Submitted
0
0

Please alliw swipe back

Robert T. Edmiston
August 3, 2026 at 2:09 pm
Could you please make a slight programming change, could you please allow swipping back to the main list of packages once you looked at a package info    iOs
Submitted
0
0

Support "not-for-sale products" listing

Henry Baker
June 15, 2024 at 10:47 am
That would be great if Feed could accommodate the listing of "not-for-sale products" on TTS. This feature is newly introduced in TTS, where the product is not for sale to shoppers but will be gifted to them instead.
Accepted
0
0