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Login based / ship from views
Josen Punnoose
September 12, 2025 at 4:00 pm
Would you be able to:
1. Add a functionality that restricts order views based on a ship from location or/or login? We have multiple ship from locations and we are 100% manula orders; it creates confusion when one warehouse sees orders from another warehouse.
2. Have a ship to address book and have that be varied based on ship from locations. We have set ship to locations and it doesnt change often.
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All customization of review reminder email
Ilse Arevalo
July 27, 2026 at 9:56 pm
the only customization allowed is subject line and preview text for the reminder email, can't change the body copy of the reminder email.
benefit would be to add a secondary reminder of receiving loyalty points/an incentivization
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Provide an option for the customers to edit the post shipment review in the AfterShip tracking
Jason Ma
March 10, 2025 at 3:22 pm
Requesting to provide an option for the end consumers to edit the review on the AfterShip tracking page after the product is being delivered.
Currently, the customers are able to leave the review but unable to edit them.
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Carry over discounts for exchange on same items
Amy McDonnell
January 23, 2025 at 4:33 am
It would be great if we could allow the discount to carry over to the new order if a customer is just exchanging a size, at the moment our customer is choosing to refund rather then exchange sizing because they have to pay the difference between the original discounted price and the price.
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Add a Shipping Status Button for Completed Orders directly inside WooCoomerce
Giulio Riotta
January 24, 2025 at 1:59 pm
Good morning,
It would be incredibly useful to enhance the WooCommerce plugin by adding a button to the Orders section for each completed order. This button would allow customers to directly view the shipping status and the various stages leading up to delivery on the store’s website.
For those managing e-commerce platforms, keeping users on the site is crucial. That’s why this feature would be so beneficial! Additionally, it would encourage users to create an account on the site, which would be another positive outcome.
Thank you.
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How can AfterShip improve the shipping experience for customers purchasing hair extensions or hair care products, ensuring real-time tracking updates and timely delivery?
abuja merre
December 19, 2024 at 8:09 am
To enhance the shipping experience for customers purchasing hair extensions or hair care products, AfterShip could focus on providing real-time tracking updates that are both detailed and easy to understand. For the hair industry, ensuring timely delivery is critical, as customers expect to receive their products in a timely manner, especially for events like weddings, parties, or other special occasions.
Additionally, offering automated notifications at each stage of the shipping process — from dispatch to in-transit updates and delivery confirmation — would allow customers to stay informed and reduce anxiety around the arrival of their products. A specific feature that would be beneficial in the hair industry is providing an estimated delivery window based on the type of hair products purchased, considering how delicate and time-sensitive hair products can be.
Another improvement could be offering customized delivery options, like express shipping for urgent orders or delivery tracking tailored to customers’ needs based on their location, enhancing convenience and customer experience.
By integrating these features, AfterShip could help ensure a seamless experience for customers in the hair industry, driving satisfaction and repeat business.
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Integration of Sharetown
Jason Ma
April 22, 2025 at 4:32 pm
Integration of Sharetown to schedule pickups of items being returned. The process involves Sharetown picking up items directly from the customer's doorstep without the need for packaging. Once the items are picked up, Sharetown will resell the items through their channels and provide business with an agreed-upon gain-share payback based on the resale price.
Key Requirements:
No label generation is needed as Sharetown will handle the pickup.
A system integration will be needed to push the return data to Sharetown as a pickup request in their system.
Sharetown will manage the logistics and resale of the items.
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Fix phone number issues
Nick Lehner
July 28, 2026 at 4:39 pm
Some customers enter +1 before their phone number when requesting a return or exchange. This causes the shipping label to fail to generate and creates frustration for the customer and extra work for me. I would like the system to correct the phone number to allow successful label generation.
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Support Returns API to create RMA Request
Maya Garcia
May 11, 2024 at 7:29 am
The background is that I sell my products on multiple marketplaces, and each has different return flows that the aftership Returns page cannot handle. It would be much easier if there is a Returns API that can meet my requirements below.
Need: - I need a Returns API to allow creating RMA/return requests without having to use the Returns Page to file it. - I can call the API and pass the information regarding the Return Reason Resolution, etc in one go. - Once I call this API, it will return creation in Pending or Auto-Approved Status.
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