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"Back Button" on RC Portal is not clear or prominent enough
Jason Ma
January 31, 2025 at 6:49 pm
The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page.
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UI in Greek language
Raúl Morales
June 15, 2026 at 1:32 pm
Hello,
We'd need User Interface in Greek language because we are selling in Cyprus and maybe in some months we'll start selling in Greece, so for us it's very important.
Thanks a lot.
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Searchable Idea Portal
Andrew Bird
August 15, 2025 at 12:43 pm
Seems like a basic thing, but when I have an enhancement I'd like to submit, I want to ensure I don't duplicate someone else's submission. Obviously that's why there is an 'upvote' button. The only way to determine if there is something worth upvoting is to scroll through the entire list from top to bottom.
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Need fast access for copying customer information (Look at Shopify as an example)
Andrew Trousdale
November 19, 2024 at 7:16 pm
If you are working with many different returns in one day, there needs to be a quick way to copy information like in Shopify as example. Please reference the far right side of this image:
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Link to Return Status Page from Admin & Shareable link to return status page for Customer Service
Jason Ma
February 3, 2025 at 10:10 pm
Would be a great feature if there was a link to the returns status page within the returns dashboard.
And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer
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Shipment tracking dashboard automated report
Fielding Oliver
April 17, 2026 at 1:56 pm
It would be great if you could automate sending out the shipment tracking dashboard, and allow filters for that report, lijke the analysis report.
This enbales us to send the report to customers and others in our team as a live snapshot of their shipments. It consolidates all their shipments into one view so they don't have to track them individually each day.
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Accurate tracking
Sara Sellar
September 4, 2025 at 7:59 pm
My package is currently reading that it is out for delivery in my area, but is still showing to be located in a totally different country so the tracking needs to be updated and fixed because this has been an ongoing issue that I've contacted them about for support and it's still reading the same way
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Suggestion: Add Lazada Express (LEX MY / LEL) Support for Malaysia.
Julia Blame
August 8, 2026 at 9:21 am
Suggestion: Add Lazada Express (LEX MY / LEL) Support for Malaysia
Hi,
I would like to suggest adding Lazada Express (LEX MY / LEL) as a supported courier/carrier on your app and website.
Lazada Express is the official delivery courier used by Lazada in Malaysia, similar to how SPX Express / Shopee Express is the official courier for Shopee. Many Lazada shipments in Malaysia are handled by LEX, so having direct tracking support would be very useful for Malaysian users.
The official LEX Malaysia tracking website is:
https://lex.com.my/
For testing purposes, you can use these example tracking numbers:
LXST191548638MY
MYMPA257159996
I hope you can consider implementing Lazada Express (LEX MY / LEL) support soon. As Lazada is widely used in Malaysia, I believe many users would appreciate being able to add and track their LEX shipments directly through your app and website instead of having to visit the LEX website separately.
Thank you for considering this suggestion. I hope LEX MY support can be added in a future update!
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Influencer referral previews are off-brand and damaging to our image
Johan Slabert
October 1, 2025 at 12:04 pm
The current OpenGraph meta preview generated by AfterShip's referral link system is unacceptable. We run a professional e-commerce business in South Africa selling premium seat covers, yet the influencer link preview looks like a child’s sticker book. Confetti, a USD coupon graphic, and a generic "Get special offers" line? Completely irrelevant, off-brand, and frankly embarrassing when shared by influencers.
This isn’t just a design problem. It reflects poorly on our business when our partners share this link on Facebook and social platforms. It gives the impression of an unprofessional or scammy brand — damaging our credibility and costing us leads.
We don’t even use USD as our currency. Why are you pushing American coupon-style banners to international stores?
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