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Accurate tracking

Sara Sellar
September 4, 2025 at 7:59 pm
My package is currently reading that it is out for delivery in my area, but is still showing to be located in a totally different country so the tracking needs to be updated and fixed because this has been an ongoing issue that I've contacted them about for support and it's still reading the same way
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Ability to add shipments to a collapsable group

Dennis Marshall
December 23, 2025 at 7:25 pm
FedEx has master tracking numbers which can have multiple tracking numbers under 1 tracking numbers. I'd like to be able to add a group of numbers to a group, or master number, and it should be collapsable so I can open it and look at all attached tracking numbers. 
In development
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Enable RMA Edits for Admin

Abby Hatchimonji
February 6, 2025 at 9:17 pm
After RMA is created, admin needs the ability to edit details of the return. Including: 1. 1. editing products on return 2. editing customer email/address details 3. add remove return fees prior to receipt of return Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.
Accepted
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Hide ad carousel

Stephen Shepherd
September 22, 2026 at 1:30 am
Please let me hide the ad carousel, I am happy to pay subscription or whatever to disable it. Thanks 
Accepted
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Delay reason analysis

Levi MacKenzie
June 28, 2024 at 10:50 pm
I would like to view the chart showing reasons for late shipments in the current on-time report that I am using.
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Warranty Flow Improvement - Label & No Label notification

Jason Ma
February 3, 2025 at 7:26 pm
When a warranty is approved, you can choose to include an label. In the “Warranty claim approved” email, there is no ability to account for this decision. We would need to add an ability to have wording around a label being included as well as a label not being included. Below is an example email we have now.   Two ways this could be addressed: 1. Split this notification into 2 notifications: “Warranty claim approved - with label” and “Warranty claim approved - no label”. 2. Add Flows to Warranties with Split functionality for generated labels.
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HTML email editor support configure shipment & order items

Charlotte Evans
June 3, 2024 at 4:31 pm
When utilizing an HTML email editor, I aim to display and personalize shipment or order items within my tracking notifications.   This feature would allow shoppers to conveniently view their purchases directly in the email, thereby improving customer satisfaction.
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provide a service for return request

Prashant pareek
June 13, 2025 at 11:10 am
Hello to Aftership team, I am from Fabricdekho.com. I am here to write a request for providing a return request  button along with seller approval so that return could be the easy process. As return is a difficult process as of now. Customer need to request again n agian to seller. We should work on this so we can ease the process of return.   Thanks.
Delivered
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Please alliw swipe back

Robert T. Edmiston
August 3, 2026 at 2:09 pm
Could you please make a slight programming change, could you please allow swipping back to the main list of packages once you looked at a package info    iOs
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Create tracking pages via API

Madison Morgan
July 17, 2024 at 3:03 pm
We are a worldwide dropshipping service catering to e-commerce entrepreneurs. Merchants can design and market personalized products through us, setting prices and choosing their sales platforms from our integrated e-commerce options.   Once merchants place orders, we will handle the manufacturing, fulfillment, and shipping logistics to consumers.   When I am using Aftership for tracking, I want to enable my premium customers (merchants) with the ability to customize white label branded tracking pages and possibly an API to create them (since they won't have access to Aftership admin, and it would be impossible for me to maintain all tracking pages for them).   So that I can add this ability as part of the product & service package for my main customers (merchants), which creates more value for my business.
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