Share your ideas with us

Our warehouse needs to know how many returns were requested on a daily basis so they can plan their resources accordingly. but it is not an option for now. It would be nice if we could build our own reports and schedule it. 

I am using the API for Zoho Inventory integration with Aftership. I would like the items on the shipping order of Zoho Inventory displayed on the shipment items of the email notifications to my customers. The shipments are created within Zoho Inventory and tracked by Aftership.

I have had customers who have accidently unsubscribed themselves from receiving AfterShip emails. I can see them in the Unsubscribe list, but I cannot remove them. Please add a feature that would allow AfterShip administrators to remove emails from the Unsubscribe list. Currently this process has to be done by the AfterShip tech team. By making this a self-service feature, you will reduce the labor required by the AfterShip team and make the product more efficient.

it would be great to be able to manually add a placeholder delivery in order to keep track of my deliveries.

The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page. 

In Shopify, merchants cannot identify which orders were combined in TTS. This will increase the risk of merchants repeatedly fulfil the same order items.   To address this issue proactively, I would recommend that we introduce a hint or tag within Shopify to alert merchants about combined orders, thus avoid this situation from happening.

Hi AfterShip Community, Context: I run a small Shopify store (~50 orders/month) using AfterShip’s free plan to track shipments (USPS, UPS). While the free plan offers basic tracking (Web:10), there’s no way to analyze tracking page performance (e.g., visitor clicks, engagement) without upgrading to premium plans, which can be costly for small businesses (Web:18). Issue: Small merchants lack access to basic analytics on the free plan to understand how customers interact with tracking pages, limiting optimization efforts. Outcome: I propose a lightweight analytics dashboard in the free plan, showing metrics like tracking page visits and click-through rates (e.g., to return portals). This would help optimize post-purchase experiences without needing a paid plan. Beneficiaries: Small e-commerce businesses, startups, and solo entrepreneurs using the free plan would gain insights to improve customer engagement and retention. What do you think? Any similar needs or suggestions to refine this idea?

A notification to give the customer the opportunity to change their requested ship date. This allows wineries to change the date without re-directing.  Using the RSD and sending a notification 3 days or so before. 

Hi there,    We’re planning to fully transition to your warranty return platform and would like to see the following improvements: * Dynamic Reference Lines on Return Shipping Labels: We’d like the option to add customizable reference lines on shipping labels. While there are default placeholders available, we need a more flexible solution to include internal notes that will help us organize returns efficiently. * Delayed Replacement Order Processing: We’d prefer the ability to process a replacement order without sending it to Shopify until the carrier marks the warranty return as “en route.” * Regex Validation for Warranty Intake Form: Adding regex validation would help us ensure inputs follow specific formats, such as order numbers or serial numbers, for better accuracy.

Currently OTD report, reports the complete journey so the avereage time can fluctuate based on how long it takes for customers to collect their order.  We need to report on the carrier performance and then the time it takes to collect.  It would be good to have  a PUDO report that breaks down : average transit time to collection point   Average time waiting for collection    If we expand our PUDO options in Europe it would be a good indication