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I would find it very useful if I could pull the SMS communication metadata using an API. Currently it is only available as a download from the portal which makes automation impossible.

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.   I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.

I guess for shipping emails sent out to my customers, it would be nice to have dynamic info that updates as the package progresses through the network. I also want all my existing emails to stay current.   The reason is simply that I wanna give my customers a unified experience by delivering consistent messages to them. I believe this will help with my customer satisfaction.

Fast and reliable delivery plays a vital role in customer satisfaction for heavy equipment buyers. When products arrive on time and in perfect condition, it builds trust, reduces downtime, and encourages repeat business and brand loyalty.

Suggestion: Add Lazada Express (LEX MY / LEL) Support for Malaysia   Hi,   I would like to suggest adding Lazada Express (LEX MY / LEL) as a supported courier/carrier on your app and website.   Lazada Express is the official delivery courier used by Lazada in Malaysia, similar to how SPX Express / Shopee Express is the official courier for Shopee. Many Lazada shipments in Malaysia are handled by LEX, so having direct tracking support would be very useful for Malaysian users.   The official LEX Malaysia tracking website is: https://lex.com.my/   For testing purposes, you can use these example tracking numbers:   LXST191548638MY MYMPA257159996   I hope you can consider implementing Lazada Express (LEX MY / LEL) support soon. As Lazada is widely used in Malaysia, I believe many users would appreciate being able to add and track their LEX shipments directly through your app and website instead of having to visit the LEX website separately.   Thank you for considering this suggestion. I hope LEX MY support can be added in a future update!

I see that Aftership is already having public api end points available for tracking and returns. i would like to have similar one for reviews.

Allow me to still refund if I choose even if the return request has expired. Now I have to recreate the return request making more work for me.

Consider leveraging Estimated Delivery Dates for Return Shipments as a column on the Returns Dashboard

the only customization allowed is subject line and preview text for the reminder email, can't change the body copy of the reminder email.    benefit would be to add a secondary reminder of receiving loyalty points/an incentivization 

Hi there, We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks