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I don't want to sync my email, so it would be great to be able to add a record for items that I've ordered but haven't shipped yet. I can then edit/update the shipment when the tracking number is available. 

Hello AfterShip Team, We run an e-commerce platform that sells digital licenses and premium accounts (our store is https://accountlicense.ir/). We are looking to use AfterShip to manage our post-purchase experience and customer tracking, but we've run into a limitation because our products are purely digital. Currently, AfterShip is heavily tailored toward physical goods with carrier tracking numbers. Since we deliver license keys and credentials digitally (via email/SMS), we would love to see a dedicated "Digital Delivery Flow" in AfterShip. Specifically, it would be amazing to have: 1. A tracking page layout optimized for digital goods that displays license activation instructions or download links instead of shipping carrier maps. 2. Webhook and API triggers that update the order status to "Delivered" when the digital product is sent to the customer's portal or inbox. 3. Custom post-purchase emails specifically designed to track when a customer reveals or views their digital key. This feature would be incredibly helpful for digital merchants like us. Currently, adapting standard physical tracking for a site like https://accountlicense.ir/ requires confusing workarounds. Are there any plans to support customized tracking portals for digital-only products in your roadmap? Thank you!

I was just tracking my packages and thought of something and was like man I wish there would be different layouts or sorting options. Like if I could sort it by ETD Dates, etc rather than just having them all listed and me doing the mental math of 3 days from now would be Friday, etc. Since of our would be able to be listed by delivery date I would know what packages I need to be on the lookout for that day at an early glance.

Most major carriers already provide an estimated delivery date/time as part of their tracking data, but this isn't currently surfaced in the app. Context: Customers tracking a shipment want to know when it will arrive, not just its current status. Right now they have to infer this themselves or check the carrier's own site separately. Issue to address: Add a field that displays the carrier's estimated delivery date (and time window, where the carrier provides one) on the tracking/order page. This would reduce "where is my order" support inquiries and improve the post-purchase experience. Suggestion: Pull the estimated delivery data from carriers that already expose it via their APIs, and display it prominently near the shipment status.

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.

As a loyal Aftership customer, I am extremely disappointed to learn that integrating a new carrier requires an additional fee—a neither transparent nor customer-friendly policy. Carrier expansion should be a standard improvement to Aftership’s platform, not an extra cost passed onto paying customers. Why This Needs to Change: Improving Aftership Should Be Your Priority, Not an Upsell Adding new carriers benefits all Aftership users. Expanding carrier integrations should be part of Aftership’s ongoing development efforts, not a hidden fee imposed on individual customers. Hidden Costs Undermine Customer Trust Nowhere in Aftership’s pricing model is it clearly stated that carrier integration comes with additional fees. This lack of transparency frustrates users and creates an unexpected financial burden. Loyal Customers Deserve Better Customers who have trusted Aftership for their business operations should not have to pay extra to access a fundamental feature like carrier support. Proposed Solution: Aftership should eliminate extra fees for new carrier integrations and invest in expanding its platform instead of charging individual users. This would be part of its commitment to improving service for all customers. Clear, upfront disclosure of costs should be required if Aftership maintains this fee structure. If Aftership truly values its customers, this change must ensure a fair, transparent, and customer-centric experience.

Would like to be able to filter the shipping exceptions so I only receive ones for damages. Especially after a club run, we can receive many notices for delivery exceptions which can include delays, intercepts, etc. However, the ones we would primarily like to receive are for damages. we would like to catch these before the customer reaches out to let us know or from the return report.

The current capability features a static returns approval notification. There are instances where the approval notification should be customized before being sent to the customer. Currently, the only way of doing this is to change the approval notification for all returns, save, go back to the RMA in question, approve it with the new notification, make sure no other returns are approved, go back to the nofication and amend it to how it was prior and save.   Use case: there may be a specific product that is available for exchange in store, this needs to be checked with the store first so cannot be a hard rule. If the approval notification could be amended on an adhoc basis, you could give the customer the option at the point of approval and avoid back and forth via email.

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.   I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.

That would be great if Feed could accommodate the listing of "not-for-sale products" on TTS. This feature is newly introduced in TTS, where the product is not for sale to shoppers but will be gifted to them instead.