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As a business owner, having precise accounting records is essential for tax purposes. It's particularly important to account for returns correctly by adjusting for them and deducting the relevant taxes to prevent overpayment. I've observed that Shopify currently only accommodates refunds, lacking store credit or exchange options for returns. Therefore, if aftership Return could support all three options and assist in reconciling taxes and producing accurate tax reports for returns, it would greatly benefit our operations.

I would like to include the RMA number barcode on the returns label. This way, upon receiving the returns label at my warehouse, I can simply scan the barcode to retrieve the RMA number. Subsequently, I can use this number to efficiently locate the corresponding RMA information within the returns system. This process will significantly enhance the operational efficiency of our RMA procedures.

The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page.

Add the option to pay online ~ $2 at checkout for free returns and extended warranty later. Add tags to people / allow different RMA flow for those who optin to this.

If you are working with many different returns in one day, there needs to be a quick way to copy information like in Shopify as example. Please reference the far right side of this image:

Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.

Consider leveraging Estimated Delivery Dates for Return Shipments as a column on the Returns Dashboard

Hi there, We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks

Related to BOPIS Track - set a Pickup deadline date and use it as a Merge Tag on Notifications. Ideally, set a date and time expiration date so the end consumer know when they need to pick up their order. If the end consumer doesn't pick up their package before the expiration date, then cancel the order, notify the client and possibly refund the end consumer.