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Andrew Bird
August 15, 2025 at 12:43 pm
Seems like a basic thing, but when I have an enhancement I'd like to submit, I want to ensure I don't duplicate someone else's submission.  Obviously that's why there is an 'upvote' button.  The only way to determine if there is something worth upvoting is to scroll through the entire list from top to bottom.
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Display Order ID and RMA ID in the Return Status Section of the Return Summary Page

Femy Elizabeth Biju
July 15, 2026 at 5:14 am
Background On the Return Summary page, the Return Status section is commonly used to display shipping instructions that guide customers on how to return their items. As part of these instructions, customers are often required to include both their RMA ID and Order ID with the return shipment so that the warehouse and processing teams can identify and process the return correctly. Currently, the RMA ID is only displayed at the top of the page, and the Order ID is not prominently visible within the Return Status section. Requested Enhancement Add configurable fields within the Return Status section of the Return Summary page to display: * Order ID * RMA ID These fields should be displayed alongside the shipping instructions and return status details, making them easily accessible to customers while preparing and packaging their return shipment. We are open to any placement within the Return Summary page that provides clear visibility and easy access to these details. Business Use Case Our client specifically requested this enhancement because their return instructions ask customers to include the RMA ID and Order ID with the return package. Having these details displayed directly within the Return Status section would: * Improve visibility of important return information. * Reduce customer confusion when preparing returns. * Eliminate the need for customers to search for these details elsewhere on the page. * Help ensure return shipments contain the correct identification information. * Improve operational efficiency and reduce return processing delays. Expected Outcome Customers can quickly locate the required Order ID and RMA ID in the same section where they view their shipping instructions, resulting in a smoother and more user-friendly return experience. Thank you for considering this enhancement. We believe it would benefit merchants who require customers to include reference identifiers with returned packages and would improve the overall returns experience.
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Please add tracking for Shipglobal.in

Ugo Grandolini
July 15, 2026 at 11:40 am
Hi,   I recently started buying products from India and sometimes they ship using : https://shipglobal.in/tracking/   Unfortunately Aftership is not yet supporting shipglobal.in and I need to use another app (actually 17tracks works) to track these shipments.   Please consider adding shipglobal.in as a supported career.   thank you!
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Hide ad carousel

Stephen Shepherd
September 22, 2026 at 1:30 am
Please let me hide the ad carousel, I am happy to pay subscription or whatever to disable it. Thanks 
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need readable email notice for refund pending resolved return

Ash Ash.Com
April 29, 2026 at 10:22 pm
The vendor/supplier's email should be copied when sending any type of response to the customer regarding a return.  This includes the RMA confirmation of return, tracking label and when it is received, refunded and resolved.   We/supplier are getting chargebacks through Shopify from customers stating that their returns are not refunded in a timely manner and we have no way to get the email to show that it was processed in Aftership and to dispute a chargeback with shopify.   We have no copies sent to us.   Please fix this issue in Aftership/Shopify immediately.  Thank you. 
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Exception Orders

Crystal Johnson
February 4, 2026 at 4:39 pm
GM is there a way to close an exception order rather than a total delete?
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Perhaps AI can help me select videos to showcase?

Ella Green
July 1, 2024 at 9:30 pm
The same videos are displayed to shoppers on my collection page or recommendation widgets. I want greater exposure to alternative products and videos, but selecting which ones to display and updating them regularly feels overwhelming.   Furthermore, testing to determine which video garners the most traffic is even more challenging. I have no idea if my efforts will result in sales. If only there is a tool could help!
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Estimated delivery date for return shipments on Returns Dashboard

Jason Ma
February 3, 2025 at 10:12 pm
Consider leveraging Estimated Delivery Dates for Return Shipments as a column on the Returns Dashboard
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Saving Clients

Scott Williams
August 20, 2026 at 6:51 pm
We use this to ship to clients it would be nice if we could save clients within the system to send notifications to. 
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All customization of review reminder email

Ilse Arevalo
July 27, 2026 at 9:56 pm
the only customization allowed is subject line and preview text for the reminder email, can't change the body copy of the reminder email.    benefit would be to add a secondary reminder of receiving loyalty points/an incentivization 
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