We are a worldwide dropshipping service catering to e-commerce entrepreneurs. Merchants can design and market personalized products through us, setting prices and choosing their sales platforms from our integrated e-commerce options. Once merchants place orders, we will handle the manufacturing, fulfillment, and shipping logistics to consumers. When I am using Aftership for tracking, I want to enable my premium customers (merchants) with the ability to customize white label branded tracking pages and possibly an API to create them (since they won't have access to Aftership admin, and it would be impossible for me to maintain all tracking pages for them). So that I can add this ability as part of the product & service package for my main customers (merchants), which creates more value for my business.

Currently you can manually refund the shipping fee in the admin manually, but would like the ability for it to be automatic.

Good morning, It would be incredibly useful to enhance the WooCommerce plugin by adding a button to the Orders section for each completed order. This button would allow customers to directly view the shipping status and the various stages leading up to delivery on the store’s website. For those managing e-commerce platforms, keeping users on the site is crucial. That’s why this feature would be so beneficial! Additionally, it would encourage users to create an account on the site, which would be another positive outcome. Thank you.

As a business owner, I am seeking a system that can facilitate risk level scoring for each RMA (Return Merchandise Authorization) and enable my staff to input risk assessment findings based on actual RMA inspections. This system will enable us to assess risk levels effectively and respond accordingly. Moreover, the system will allow for the reporting of any detected fraud instances. Implementing this system is crucial for mitigating fraud occurrences, as well as proactively preventing future fraudulent activities. Such measures are instrumental in safeguarding my business's profitability in the long term.

Brand noted they’d like to be able to clearly communicate why certain Products are on the Blocklist - instead of the general text we have in place, without specifically making the customer review the Policy as a whole. Asking if we could define the error at the Blocklist Product Tag entry level. If the value is left blank, use default content. Current state: After end consumer logs in with Order, non returnable items are greyed and out and we show at the line level a message that states "Does not comply with our return policy." Desired State: After end consumer logs in with Order, non returnable items are greyed and out and we show at the line level a message from a configurable setting within RC where we can pass SKU or Product Category specific messages that state why an item is nt returnable like "Digital Goods are not returnable" or "Bundled Item cannot be returned" or "Last years models are not returnable but warranty available". We'd like to be able to configure our own blocklist message for order item display when the end consumer logs into RC.

I work in the furniture industry with thousands of products and continuous new product listings. Consumers often inquire about variations in materials and sizes between similar pieces of furniture, placing a significant burden on my support team. Generating comparison pages for every query we receive is unfeasible due to the volume of requests. Given the potential of AI to suggest comparable items, could it also be leveraged to pinpoint disparities among products and present these distinctions to consumers? Such a system can alleviate my workload significantly and potentially reduce bounce rates as well.

Can we get an option to automatically restock the item based on resolution, not just when received. We still need to process, and inspect the item before we issue the refund, and we can't have our inventory adjusted upon recept. Thanks!

Is it possible to increase the bulk search limit from 50? We often have to peform bulk search a number of times to retrieve the data that we're looking.

Would be a great feature if there was a link to the returns status page within the returns dashboard. And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer

Like to set their own “Image not found” image for Products in the Returns Portal. That way, If a Product is not sent to AfterShip with an Image URL, they have an image that looks more branded. Today, when an item does have an img url, the Return Portal defaults to the missing image icon. Request - have a function within Return Portal where if any items on my return portal dont have an image URL, it can set to a image that I select instead of defaulting to the standard broken/no image icon.